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How entrepreneurs can leverage AI to maximise the value of their customer interactions

Economic Times · 7m

Artificial intelligence (AI) has the potential to enhance the customer experience and drive sales. AI can learn from customer interactions, providing personalized shopping experiences and improving support interactions. AI tools can analyze customer conversations in real-time, providing valuable insights to sales, customer support, and project management teams. Machine learning can optimize user interfaces, curate suggested products, and even customize marketing tactics. Additionally, AI can help businesses understand supply chain dynamics and stay ahead of customer preferences. While AI can minimize human variance in customer support, maintaining a human element is still crucial for successful interactions. Overall, AI is reshaping businesses and offering opportunities for increased customer satisfaction and success.