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Debt resolution platform Credgenics acquires Arrise

EntrackrEntrackr · 10d ago
Debt resolution platform Credgenics acquires Arrise
Medial

Debt resolution platform Credgenics acquires Arrise Arrise, founded in 2019, has a presence across over 25 Indian states through a network of over 5,000 professionals and provides calling services in more than 13 vernacular languages. Credgenics, a SaaS-based debt collections and resolution platform, has launched CG Setu, an initiative to strengthen field debt collections through the acquisition of Arrise, a collections service provider focused on the BFSI sector. According to Credgenics, CG Setu will be a unique field fleet of smarter, agile, and digitally empowered personnel with standard operating procedures that act as an on-ground bridge between lenders and borrowers. This move will harness its collections technology leadership and Arrise’s expansive pan-India network. Arrise, founded in 2019, has a presence across over 25 Indian states through a network of over 5,000 professionals and provides calling services in more than 13 vernacular languages. It will continue to operate under its existing leadership team for a minimum period of 5 years. With this acquisition, Credgenics becomes a comprehensive full-stack collections solutions provider with a pan-India presence offering end-to-end capabilities, including on-field operations across over 18,000 pin codes, digital collections, multiple dialers, voice bots, litigation and repayment management systems, and strategic consulting on collections and legal workflows. “This strategic partnership marks a huge step forward in Credgenics’ mission to transform debt collections with technology. CG Setu will disrupt the field collections model with its efficient, data-driven, and compliant approach. It will deliver greater efficiency and complete transparency for lenders, while providing a superior experience for borrowers,” said Rishabh Goel, co-founder & CEO, Credgenics. Credgenics claims to have handled over 98 million loan accounts worth more than $250 billion in FY24 and facilitated 1.7 billion omnichannel communications for over 150 financial institutions globally. The company has raised approximately $80 million to date, including a $50 million Series B round led by WestBridge Capital in August 2023. Credgenics has posted a 40% jump in its annual revenue to Rs 220 crore in FY25 and also reported a profit before tax of Rs 25 crore for the same period.

CredResolve raises $1.1 Mn in Seed round

EntrackrEntrackr · 5m ago
CredResolve raises $1.1 Mn in Seed round
Medial

Collections platform CredResolve has raised $1.1 million in a seed funding round led by UNLEASH Capital Partners, with participation from CDM Capital. The Gurugram-based company had previously raised $33.6K in an angel round from PedalStart, Tujala Goud, and others in February 2024. The proceeds will be used to expand its partnerships to over 25 financial institutions, enhance its AI-driven technology stack, and strengthen its presence across multiple cities, CredResolve said in a press release. Co-founded in August 2023 by Balaji Koustubha, G Prashant Kumar, and Vijay Kumar, CredResolve is an AI-powered collections platform dedicated to optimizing the debt resolution process in India. The platform integrates technology with regulatory compliance to help financial institutions improve recovery rates, reduce operational inefficiencies, and enhance borrower experiences. According to CredResolve, it aims to redefine debt recovery by integrating artificial intelligence with borrower engagement strategies. The company leverages AI to automate recovery workflows, improve borrower communication, and ensure strict compliance with Reserve Bank of India (RBI) regulations. This tech-driven approach enhances recovery rates while reducing operational inefficiencies, addressing a pressing challenge in India’s financial sector. CredResolve claims to serve over 20 lenders across banks, fintech firms, Non-Banking Financial Companies (NBFCs), and Asset Reconstruction Companies (ARCs). Currently, the startup generates an annual recurring revenue (ARR) of approximately $1 million and intends to triple its revenue in the next year. It competes with other startups in this space, such as CredGenics, DPDZero, Spocto, Skit.AI, among others. UNLEASH Capital Partners is a Japanese venture capital firm focused on early-stage fintech and financial services in India, with a strong emphasis on driving financial inclusion.

Kissht co-founders’ startup Rezolv raises $3.5 Mn in seed round

EntrackrEntrackr · 5m ago
Kissht co-founders’ startup Rezolv raises $3.5 Mn in seed round
Medial

Rezolv, a debt resolution platform for banks and non-banking financial companies (NBFCs), has raised $3.5 million in a seed funding round led by 3one4 Capital. Co-founded in October 2024 by Karan Mehta and Sonali Jindal (co-founders of digital lending startup Kissht), Rezolv addresses the challenge of debt recovery through integration of advanced analytics, AI, and GenAI to optimize each aspect of the collection period. It is a pure software and analytics platform. According to Rezolv, it aims to streamline the entire debt collection process such as digital communication, early reminders, interactive voice response calls, field visits, legal workflows, and analytics so that lenders can build more efficient collection systems in compliance with their policies. Rezolv says that its real-time AI auditing of customer interactions with agents or the system is analysed live to flag potential violations of lender policies. The platform weeds out the hassles of lenders that juggle multiple tools for collections, legal cases, and customer interactions. The startup brings it all under one roof, most importantly with AI-driven data analytics of customer behaviour, pattern, and interaction to make the recovery process better. Rezolv claims to have a major feature which is an AI-powered early warning score that helps lenders identify potential defaulters before they miss a payment. It leverages AI to predict who is at risk even before that happens and to segment borrowers based on behaviour and payment intent, optimising recovery strategies while minimising costs. The platform identifies high-risk customers earlier, and lenders can implement softer interventions such as personalised nudges, payment plan restructuring, or alternative repayment options before escalating to aggressive collection measures. Its key product is Strategy Builder that allows lenders to design and automate workflows, with AI-driven optimisations improving outcomes within one to three months. Rezolv aims to become the industry standard by offering a unified platform that integrates digital communication, field collections, legal workflows, and analytics. It will compete with other notable players in this space such as Credgenics, Spocto, and Creditas.

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