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Gupshup Launches Conversation Cloud To Enable AI-Backed B2C Communications

Inc42 · 1y ago

Gupshup Launches Conversation Cloud To Enable AI-Backed B2C Communications

Gupshup, a conversational messaging platform, has launched Conversation Cloud, a suite of SaaS tools designed for AI-backed B2C conversations. The suite consists of three modules: Gupshup Converse, which allows businesses to configure customer journeys and automate commerce; Gupshup Advertise, which helps marketers acquire and convert customers through Click to WhatsApp and Click to Instagram Ads; and Gupshup Communicate, a smart CPaaS with features like automatic message translation and optimized scheduling. Gupshup claims to have served over 45,000 companies, including HDFC Bank and IndusInd Bank, across multiple regions. In FY23, the company reported an operating income of INR 1,618.5 Cr, a 43% increase from the previous fiscal year.

Related News

Gupshup launches Conversation Cloud for B2C interactions

IndianStartupNews

IndianStartupNews · 1y ago

Gupshup launches Conversation Cloud for B2C interactions

Gupshup has launched the Conversation Cloud, a suite of SaaS tools powered by AI that aims to revolutionize business-to-customer interactions. The platform consists of three modules - Converse, Advertise, and Communicate - to support the entire customer lifecycle. The Conversation Cloud enables businesses to create personalized conversational journeys, target ads on platforms such as WhatsApp and Instagram, and enhance communication through features like automatic message translation. Gupshup claims that the platform has shown positive results, allowing businesses to connect with customers on a more personal level and gain valuable insights. The platform also incorporates generative AI models for improved efficiency and effectiveness.

GupShup’s Playbook For Cracking The Middle East Market

Inshorts · 1y ago

GupShup’s Playbook For Cracking The Middle East Market

Gupshup, a SaaS unicorn, has experienced rapid growth in the MENA region. The company entered the UAE market in 2021 and acquired Knowlarity Communications in 2022. Its monthly recurring revenue tripled in the MENA region due to product adoption. The Middle East is now the third-largest market for Gupshup, with clients including Abu Dhabi Commercial Bank, Emaar, Talabat, and more. Gupshup is aiming to double its growth in the MENA region by FY24. The company's consolidated revenue grew 55% YoY in FY23, reaching close to $300 million.

Conversational AI platform Gupshup raises $60 million from Globespan, EvolutionX - The Economic Times

Economic Times

Economic Times · 1m ago

Conversational AI platform Gupshup raises $60 million from Globespan, EvolutionX - The Economic Times

Gupshup raised $60 million from Globespan Capital Partners and EvolutionX Debt Capital to expand its AI-driven messaging platform and target high-growth regions like India and Latin America. As businesses increasingly adopt AI for customer interaction, Gupshup plans to enhance efficiency through AI automation. Founded in 2004, Gupshup processes over 120 billion messages annually and caters to large enterprises in various sectors. The funding will aid in scaling its conversational AI solutions and improving enterprise engagement.

Generative AI making customer support conversations more human, leading to wider adoption

Economic Times

Economic Times · 1y ago

Generative AI making customer support conversations more human, leading to wider adoption

Artificial intelligence-powered customer care is gaining popularity, with platforms like Exotel, Freshworks, Gupshup, Corover.ai, and Yellow.ai offering conversational AI solutions. Adopted primarily on Meta's WhatsApp, this technology makes customer support conversations more human and dynamic, replacing standard bot responses. Yellow.ai reported a 10% adoption rate for their GenAI-powered customer support, resulting in a response time of 0.6 seconds. Freshworks' Gen-AI platform, Freddy Copilot, produced significant savings and return on investment for a B2C enterprise retail customer. The conversational AI market is expected to grow at an annual rate of 23.6% from 2023 to 2030, with hopes of automating various customer touchpoints.

Lack of Enterprise Data in AI Models Both an Opportunity and Challenge: Tata Communications CEO

OutlookIndia

OutlookIndia · 5m ago

Lack of Enterprise Data in AI Models Both an Opportunity and Challenge: Tata Communications CEO

AS Lakshminarayan, CEO of Tata Communications, highlights that AI models mainly utilize public data, presenting both a challenge and opportunity due to the lack of enterprise-specific data. The shift towards AI demands robust enterprise data architecture, akin to India's UPI's unified data success. The AI era fosters a hyperconnected ecosystem characterized by real-time operations and seamless intelligence. Tata Communications' new cloud fabric, Vayu, aims to integrate AI, security, and automation for improved cloud operations.

Gupshup to launch multilingual WhatsApp chatbot for buyer apps on ONDC

Economic Times

Economic Times · 1y ago

Gupshup to launch multilingual WhatsApp chatbot for buyer apps on ONDC

Gupshup, a business messaging platform, is launching a WhatsApp chatbot for buyer apps on the government-backed Open Network for Digital Commerce (ONDC) in India. The chatbot will allow buyers to discover, browse, and buy products from sellers without needing to download a separate mobile app. Gupshup plans to offer this product to its enterprise customers as well. The chatbot is currently in beta and will initially only support food and beverage orders, with additional conversational channels coming soon. Gupshup aims to provide a conversational experience via WhatsApp to reach India's diverse population.

Former Twitter CEO Parag Agarwal launches new AI startup - The Economic Times

Economic Times

Economic Times · 13d ago

Former Twitter CEO Parag Agarwal launches new AI startup - The Economic Times

Former Twitter CEO Parag Agrawal has launched Parallel Web Systems, an AI startup offering cloud-based research tools that enable AI applications to conduct real-time web research and synthesize data. The company recently emerged from stealth, having raised $30 million from investors like Khosla Ventures. Parallel's technology aims to outperform leading models in web research, automating complex tasks across sectors. Agrawal is currently in a legal battle with Elon Musk over unpaid severance.

Tiger Global-backed Gupshup aims to maintain high growth, tests waters for IPO

VCCircle

VCCircle · 1y ago

Tiger Global-backed Gupshup aims to maintain high growth, tests waters for IPO

Gupshup, a conversational messaging platform, plans to maintain high revenue growth as businesses and consumers increasingly embrace digital communication channels. The company, backed by Tiger Global, aims to continue its double-digit growth and is exploring the possibility of going public. Gupshup experienced a 40-50% YoY revenue growth in the past year and expects to sustain this momentum as the demand for marketing, commerce, and support automation solutions continues to rise.

Why are Google and Microsoft at loggerheads in the UK?

Economic Times

Economic Times · 1y ago

Why are Google and Microsoft at loggerheads in the UK?

Google has urged the UK's antitrust regulator, the Competition and Markets Authority (CMA), to take action against Microsoft, claiming that its cloud services business practices put rivals at a disadvantage. Google called for Microsoft to enable interoperability with other cloud services and be prohibited from withholding security updates from users who switch to other providers. This comes after the UK's communications regulator referred the cloud computing market to the CMA for investigation, expressing concerns about the positions of market leaders Amazon and Microsoft. The rivalry between Google and Microsoft extends to other areas such as online search and artificial intelligence.

Leonardo kicks off Space Cloud project for Italy's armed forces

Reuters · 1y ago

Leonardo kicks off Space Cloud project for Italy's armed forces

Italy’s state-owned defense company, Leonardo, has been tasked by the Ministry of Defense to study and develop a military space cloud architecture project called MILSCA. This project aims to provide Italy’s government and armed forces with high-performing computing, cloud, and artificial intelligence capabilities directly in space. Leonardo will collaborate with Telespazio and Thales Alenia Space during the two-year study. MILSCA will enable users to access strategic data such as communications, earth observation, and navigation data anytime and anywhere with high processing power and flexibility.

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