🚀 Medial Secures Investment on Shark Tank India - Fueling the Future of Professional Social Networking. 🔥
✕
Login
Home
News
Messages
Startup Showcase
Trackers
Premium
Premium Content
Jobs
Notifications
Settings
Try our Valuation Calculator →
Log In
News on Medial
Exotel bets big on its new AI-powered solutions suite, eyes 50% revenue growth
Inc42
·
1y ago
Medial
Bengaluru-based startup Exotel has launched an AI-driven solutions suite called "The House of AI" to improve customer engagement for businesses. The suite integrates generative AI and natural language processing (NLP) technologies to streamline the use of large language models (LLMs). It allows businesses to understand customer intent, emotions, and sentiments in real-time, enabling more impactful engagements. Exotel aims to achieve a 50% revenue growth by 2025 with this new offering. The startup currently serves over 7,000 businesses, including Ola, Swiggy, and Flipkart, generating more than 70 million conversations daily.
View Source
Related News
BrowserStack launches AI agent suite to automate, simplify software testing - The Economic Times
Economic Times
·
1m ago
Medial
BrowserStack has introduced a suite of AI-powered agents integrated into its software testing platform to enhance productivity and efficiency in software testing. The BrowserStack AI suite includes five agents tackling test planning, authoring, maintenance, accessibility, and visual review. These tools reportedly increase productivity by up to 50% and reduce test creation time by over 90%. The AI agents leverage a unified data store for context-aware insights, making them distinct from generic solutions. BrowserStack’s platform supports over 50,000 teams globally.
View Source
Razorpay Launches RAY, Engage To Expand Offerings
Inc42
·
1y ago
Medial
Fintech unicorn Razorpay has introduced an AI chatbot called RAY for payments and payroll management, along with a marketing growth suite called Engage. The company claims both products are the first of their kind in India. Engage helps businesses understand customer behaviors and provides personalized incentives for customer retention and acquisition. RAY is an AI-powered assistant that offers seamless payment management solutions through voice and text commands. Razorpay also unveiled other AI-based products, including FraudShield and an AI-Powered RTO Suite. The company aims to leverage AI to enhance its offerings and provide better customer experiences.
View Source
Alphabet, Microsoft earnings show hefty AI bets are driving growth
Economic Times
·
1y ago
Medial
Alphabet and Microsoft reported strong earnings, driving a rally in technology stocks. Alphabet's stock rose by 10%, crossing the $2 trillion market value mark, while Microsoft gained nearly 3%. Both companies attributed their revenue growth to increased investments in artificial intelligence (AI). Microsoft's Azure cloud-computing platform saw a 31% jump in revenue, with AI services accounting for 7 percentage points of that growth. Google's cloud revenue also increased by 28% due to strong growth in Google Workspace, which offers various AI-powered features. This contrasted with Meta Platforms' warning of higher spending and slower growth.
View Source
A91-backed Exotel's growth skids sharply; hits EBITDA breakeven
VCCircle
·
7m ago
Medial
A91-backed Exotel's growth skids sharply; hits EBITDA breakeven Credit: 123RF.com Customer engagement platform Exotel, which counts A91 Partners and Blume Ventures among its investors, saw its consolidated operating revenue rise by just 6% to Rs 444.49 crore in the financial year ended March 2024, compared with a growth of 32% in FY23 and 167% in FY22. The Bengaluru-based company, however, narrowed its losses by 65% in the fiscal year 2024 and turned earnings before interest, taxes, depreciation, and amortization (EBITDA) positive in the second and third quarter of FY24. “FY24 has been transformative for Exotel as we advanced our product strategy to empower enterprises with cutting-edge AI-driven solutions,” said Adarsh Dikshith, CFO at Exotel. Advertisement It also expanded its international presence by making inroads into markets like Saudi Arabia, the UAE, and the US. It aims to maintain the growth path by continuing to invest in its AI-based voice bots and conversational quality analysis (CQA) and expand presence beyond India. For the current fiscal year it expects to double earnings before interest, taxes, depreciation, and amortization (EBITDA). Exotel, founded in 2011 by Shivakumar Ganesan, Ishwar Sridharan, Vijay Sharma, and Siddharth Ramesh, helps businesses organise and streamline client interaction with its cloud-based AI-powered customer engagement tool. Advertisement In early 2022, the A91 Partners-sponsored company raised $40 million in a Series D round of investment led by Steadview Capital as it eyed expansion into the Middle East and Southeast Asian countries. A year later, the company let go of some employees citing poor performance and business restructuring which affected 80 employees. So far, the company has raised over $100 million in equity and debt and counts Blume Ventures, Sistema, and 360 One (formerly IIFL Asset Management) as its investors. Advertisement Share article on Leave Your Comments
View Source
Salesforce gains as software firm bets on AI tools to power growth
Economic Times
·
11m ago
Medial
Salesforce's shares rose by over 5% after reporting positive quarterly results and highlighting their focus on artificial intelligence (AI) to drive growth. The company has been investing in integrating AI technologies into products like Slack to enhance capabilities and attract more customers. Despite concerns about cloud spending, Salesforce exceeded revenue and profit expectations in Q2 and raised its profit forecast for the year. Analysts believe the company's AI initiatives, new solutions showcased at Dreamforce event, and the potential of Agentforce customer support platform could contribute to sustained growth.
View Source
Walmart bets on AI super agents to boost ecommerce growth - The Economic Times
Economic Times
·
15d ago
Medial
Walmart is launching AI-powered "super agents" to enhance its e-commerce operations and improve customer experience. These agents, aimed at shoppers, employees, suppliers, and developers, are designed to streamline tasks like product discovery, returns, and order management. Walmart hopes AI will drive online sales to make up 50% of its total sales in five years, competing with Amazon's AI tools. The AI is also expected to support employees and potentially create new jobs.
View Source
Generative AI making customer support conversations more human, leading to wider adoption
Economic Times
·
1y ago
Medial
Artificial intelligence-powered customer care is gaining popularity, with platforms like Exotel, Freshworks, Gupshup, Corover.ai, and Yellow.ai offering conversational AI solutions. Adopted primarily on Meta's WhatsApp, this technology makes customer support conversations more human and dynamic, replacing standard bot responses. Yellow.ai reported a 10% adoption rate for their GenAI-powered customer support, resulting in a response time of 0.6 seconds. Freshworks' Gen-AI platform, Freddy Copilot, produced significant savings and return on investment for a B2C enterprise retail customer. The conversational AI market is expected to grow at an annual rate of 23.6% from 2023 to 2030, with hopes of automating various customer touchpoints.
View Source
Zoho rolls out AI-powered customer management features amid slowing growth
Livemint
·
1y ago
Medial
Chennai-based Zoho Corp. has updated its customer management software, Zoho CRM, with AI-powered analytics and support for open-source AI models. Despite reaching an annual revenue run-rate of $1bn in November, Zoho's global growth has slowed. The company aims to challenge established enterprise tech companies such as Salesforce and ServiceNow with the new software. Zoho's CRM for Everyone suite allows sales teams to customize modifications for other teams, breaking down silos and improving visibility. Zoho is also working on strengthening data security and developing AI models for increased privacy.
View Source
Pentathlon’s Vision For B2B SaaS: A Deep Dive Into The ‘Selective’ Investment Thesis, AI Insights & Fundamentals
Inc42
·
1y ago
Medial
The software industry continues to thrive, with a focus on leveraging artificial intelligence (AI) to create more efficient and cost-effective solutions. B2B tech startups are also seeing success, with several portfolio companies raising follow-on rounds. Successful exits, such as Pentathlon's exit from Tripeur, have generated significant returns. Going forward, Fund II plans to invest in two startups per quarter, with a focus on companies experiencing strong revenue growth. Despite the growth of AI-powered software, the traditional enterprise/B2B SaaS market in India remains strong, with expected revenues reaching $50 billion by 2030.
View Source
MyGate to double revenue in FY25, eyes 30-50% growth in next few years
Livemint
·
6m ago
Medial
MyGate, a community management leader, is focusing on expanding in societies and increasing advertising revenue for profitable growth over the next few years. Achieving profitability and nearly doubling revenue this fiscal year, the company aims for 30-50% annual growth by acquiring new societies and homes. Currently present in four million homes, MyGate plans to scale through advertising and new ventures, like MyGate Locks, while cautiously managing funding and avoiding distractions.
View Source
Trackers
Active Indian VC’s
OG Capital
Email
With a hands-on approach, OG Capital aims to invest in over 20 promising...
Accel Partners
Email
Early and growth-stage investments in disruptive technology companies with...
Blume
Email
Early-stage venture capital firm investing in technology startups in India. Focus on...
Access All Trackers
Startup Showcase Winners
June 2025
Buddy
Helping your parents when you are miles away
BiteStop
The Pit Stop Your Cravings Deserve
Bloomer
The next generation E-commerce platform
Enter Ongoing Startup Showcase
Top Users
Trending News on Medial
Download the medial app to read full posts, comements and news.
Go to Medial App
Not Now
Know everything that’s happening in the startup ecosystem, first.
Enable Notifications?
No, thanks
Count me in
