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Convin raises $6.5 Mn in Series A round led by India Quotient

Entrackr · 2m

Conversation intelligence platform Convin has raised $6.5 million in its Series A funding round led by India Quotient, with participation from new investor JSW Ventures and existing investors Kalaari Capital, Titan Capital Winners Fund, Sparrow Capital, and 9Unicorns. The proceeds will be used to expand the core team and distribution channels, Convin said in a press release. Founded in 2021 by Ashish Santhalia, Convin empowers customer facing teams—sales, support, and collections—with AI-based tools to track and analyze agent-customer interactions, driving efficiency and effectiveness. Convin’s platform is segmented into three core product suites: the Real-Time Suite, the Post-Interaction Suite, and the Convin Insights Suite. These suites address critical challenges such as agent inefficiencies, misselling, poor conversion rates, and suboptimal customer experiences across industries including banking, insurance, finance, e-commerce, edtech, retail, hospitality and travel, real estate, healthtech, BPOs, and airlines. The startup claims to have grown 3-folds over the past year, now serving over 80 clients, including major brands like Reliance Nippon, Puravankara, Titan, Thyrocare, and Lazypay. With additional resources, the brand is projecting a 200% increase in new customers and a 3x revenue increase in 2024-25. Early-stage institutional venture capital fund IndiQuotient invests in technology-led startups at seed to Series A stages. Its portfolio companies include ShareChat, Sugar Cosmetics, Giva, Kuku FM, WebEngage, and Vyapar.