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Abhinab Pattjoshi

UX without users is ... • 1d

Apple's luxury positioning where quality and control triumph over volume is predicated on 3 critical pillars of its customer service design: Ecosystem Lock In, Customer Loyalty, and Complaint Compartmentalization. https://open.substack.com/pub/abhinab/p/service-design-and-social-media-strategy?r=1g3m4&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true

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