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Mehul Fanawala
ย โขย
The Clueless Companyย โขย 1d
โCan you connect me to a human?โ That one line captures the exact moment when frustration peaks. Youโve repeated your issue four or five times to a chatbot. It keeps looping back with the same scripted responses. And by the time you finally type those words, youโre not just asking for help, youโre asking for relief. Hereโs the thing: I donโt *mind* chatting with AI bots. In fact, if they solve my problem in one go, Iโll happily choose them over waiting in a call queue. But when it takes endless back-and-forth, when I have to fight to be โunderstood,โ it defeats the purpose entirely. Itโs not about AI vs. humans. Itโs about resolution vs. repetition. Every customer conversation is really a test of patience. By the time someone escalates to a human, theyโre already carrying frustration that could have been avoided if the bot was designed to actually listen, learn, and adapt. A good experience feels seamless: โ One clear answer. โ No repetition. โ No need to beg for human intervention. The difference? Emotional accuracy. Itโs the moment a customer feels: โThey get me. They understand what Iโm actually asking.โ Until AI systems (and the teams behind them) nail that, the phrase โCan you connect me to a human?โ will keep surfacing, and with it, a chance lost to build trust. So the real question isnโt โCan AI replace humans in support?โ Itโs โCan AI stop making people beg for humans?โ
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