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Mehul Fanawala

ย โ€ขย 

The Clueless Companyย โ€ขย 7m

Yesterday felt like a mini โ€œcustomer support dayโ€ at home. First my dad walked up to me. Then my mom. And soon after, my in-laws called. All of them asked the same thing: โ€œWhere did our contacts list go? We canโ€™t find it anymore!โ€ The reason? The Android Phone app had pushed a new update. The design looked modern, but the familiar โ€œContactsโ€ option was no longer in its usual place. For me, it was a small UX tweak. For them, it was confusion and stress. And it hit me: We often see product updates as โ€œimprovements.โ€ But for people who arenโ€™t living and breathing tech every day, even a small change can feel like the rug has been pulled from under them. Product design isnโ€™t just about cleaner layouts or slicker interfaces. Itโ€™s about trust. Familiarity. Predictability. The kind of experience where users, whether theyโ€™re 25 or 65, can pick up their phone and just know what to do. Because good design isnโ€™t just what looks nice. Itโ€™s what makes people feel safe using it, without having to relearn what theyโ€™ve always known.

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