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Trustpilot is a well-known platform that allows users to publicly share and browse reviews about businesses, primarily focusing on reputation management. However, it lacks intelligent automation and requires businesses to manually read, analyze, and respond to each review. There is no AI-generated response system, emotion or sarcasm detection, or multilingual response support built-in. In contrast, SentiVue is designed as an internal, AI-powered tool that helps businesses automate the entire review handling process. It not only performs sentiment and emotion analysis but also generates smart, editable AI responses, filters out spam using a custom-trained ML model, and translates both reviews and replies to break language barriers. Moreover, SentiVue includes intent detection, review deduplication, and a smart dashboard with contextual heatmaps and analytics. While Trustpilot serves as a public-facing review board, SentiVue empowers businesses with intelligent, scalable tools to privately manage, respond to, and learn from customer feedback — making it a more advanced and automation-first solution for modern enterprises.