👤 • 4d
accountability here is non-negotiable. When a software update visibly damages hardware, especially for thousands, brands must take full responsibility. Excuses like "frame scratches" for clear internal defects are unacceptable and erode customer trust. Loyal users deserve transparency and a reliable fix, not to be stuck or forced into desperate measures. Companies owe it to their customers to own these widespread, update-triggered flaws.
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