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Ansh Sarkar
Software, Physics, P... • 6m
I’ve been diving deep into voice agents, and it’s been an exciting challenge. Automating conversations isn’t just about speech recognition but rather about understanding intent, handling ambiguity, and making interactions feel natural. Trust me that's super tough to achieve. The 3 Pillars of a Great Voice Agent: 1. Latency – Change the base model and... a delay by even a few seconds ruins the experience. Optimizing response time is key. 2. Context Awareness – Users don’t always give full information. The system needs memory and that too, coherent enough to be able to understand previous references. 3. Human-Like Flow – Perfect accuracy isn’t the goal. A good agent handles errors gracefully. The nuance is to understand that a conversation is never perfect and the goal is to make it sound unscripted (because it is). Traditional IVRs frustrate users because they force structured inputs. Voice AI flips this and allows open-ended responses while adapting dynamically. Would love to hear from others working in this space — what’s been your biggest challenge with voice automation? Let's connect 🚀
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