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both are important

At the initial stages go with a super amazing uiux website this will help you create a basic traction. as your revenue grow ask your users whether they think to use your app or not, if more than 50% users are willing to get your app then you can build an app. Never run to create an application at the early stages of the startup, this requires huge capital to create and maintain.

Sahaj.biz

It's based on the target audience if you are Targeting audience in urban area then anything is fine but when you are Targeting in avg areas or towns then mobile app is best 😃

Having both is better, Since the website drives traffic from SEO and other things, Apps can keep the customer engaging by using things like In App and Push Notifications and better user experience

So if you have a dream of making it big .. APP is best.. in case you want to test thighs out or get started i would recommend .. website..