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"How can you create long-term value for your customers, employees, and community, while adapting to the ever-changing market landscape?"

just listen to their needs and keep making improvements based on it

How do you effectively gather and analyze customer feedback to ensure it translates into meaningful improvements?

jus reading their reviews, complains, emails and all that. You can also directly ask them via call or soemt (atleast in the start) and you will get the best advice.