no the problem is not sympathy or empathy, the problem is loss they are incurring every quarter
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Customer at a coffee shop: My latte is cold.
Barista: Sorry about that. Let me remake it for you right away.
Customer leaves with a smile.
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We often think about customer service as a department. It’s not. It's an attitude.
1. Own the proble
The fact that this company is in Sensex and Nifty next is unbelievable and previously their growth was coming from 400 crore of "other" income. Market fell and so did their profits. They were not profitable in main business even in past quarter.