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Zomato CEO Responds to Claims on 100% Green Deliveries Recently, Zomato’s CEO Deepinder Goyal has given his reaction regarding the sustainability of the business. His response comes after Rajesh Sawhney challenged Zomato’s “100% Green Deliveries” claim. Sawhney requested an audit report on the impact of Zomato’s plastic recycling and carbon-neutral initiatives. Response to Allegations: 100% Green Deliveries Deepinder Goyal responded to Sawhney’s plea by offering a detailed four-point explanation. The CEO referred to data from Zomato’s environmental, social, and governance (ESG) reports over the last three financial years. This included waste management reports and data on EV (electric vehicle) deliveries across India. Goyal assured transparency by pointing to verified assurance letters from Zomato’s independent ESG providers. He confirmed that the company has maintained full carbon neutrality for three consecutive years. He said: “Our international renewable energy certificates (IREC) for Scope 2 emissions, and carbon offset purchases for Scope 1 and Scope 3 emissions have been verified by our ESG assurance providers for three years in a row. These assurance letters are available in the public domain”. This points to the dedication of Zomato towards sustainability and environmental consciousness. Plastic Neutrality & Recycling Efforts Explained Goyal responded by sharing key statistics on the company’s efforts. Since 2022-23, Zomato has recycled approximately 30,000MT of plastic waste through its authorised waste management agency partner, IPCA. However, Goyal clarified that restaurant partners independently choose their own packaging. This initiative remains voluntary but demonstrates Zomato’s proactive steps to combat plastic pollution. Goyal added: “We encourage our partners to shift toward sustainable packaging options through multiple outreach programs.” This effort reflects the company’s aim to minimise environmental harm by promoting recycling and reducing waste wherever possible.

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