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Harsh Dwivedi
•
Medial • 2d
JUST IN :- ANNOUNCEMENT FROM DEEPINDER GOYAL We don't encourage order cancellation at Zomato, because it leads to a tremendous amount of food wastage. Inspite of stringent policies, and and a no-refund policy for cancellations, more than 4 lakh perfectly good orders get canceled on Zomato, for various reasons by customers. The top concern for us, the restaurant industry, and even the customers who cancel these orders, is to somehow save the food from going to waste. Today, we are introducing a new feature (being scaled as we speak) – Food Rescue! Canceled orders will now pop up for nearby customers, who can grab them at an unbeatable price, in their original untampered packaging, and receive them in just minutes. More details – The canceled order will pop up on the app for customers within a 3 km radius of the delivery partner carrying the order. To ensure freshness, the option to claim will only be available for a few minutes. Zomato will not keep any proceeds (except the required government taxes). The amount paid by the new customer will be shared with the original customer (if they made payment online), and with the restaurant partner. Orders containing items sensitive to distances or temperature such as ice creams, shakes, smoothies, and certain perishable items, will not be eligible for Food Rescue. Restaurant partners will continue to receive compensation for the original canceled order, plus a portion of the amount paid by the new customer if the order is claimed. Most restaurants have opted in for this feature, and can opt of it easily whenever they want, directly from their control panels. Delivery partners will be compensated fully for the entire trip, from the initial pickup to the final drop-off at the new customer’s location. Food Rescue will show up on your home page automatically if there's a canceled order available for you to grab. Refresh the home page to check for any newly available orders which need to be rescued. Read more at – https://blog.zomato.com/food-rescue
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