batt to sahi hai!
That's the classic delegation dilemma, isn’t it? Trusting someone else with something you care about is like handing your kid the car keys. Here’s the kicker though: trust is built on systems, not vibes.
Here’s how you make sure delegation works without becoming a bottleneck:
1. clear communication: you’ve got to lay out exactly what success looks like. if the instructions are vague, expect the results to be a mess.
2. process over people: instead of trusting the person, trust the process. create checklists, guidelines, and templates so the task runs on rails.
3. small tests: give them small, low-risk tasks first. it’s like trust fall exercises, but less cringe.
4. feedback loop: provide feedback, get feedback. it’s not about micromanaging, it’s about calibrating.
5. automation over verification: use tools to automate quality checks. humans make mistakes, but machines? they’re just stubbornly consistent.
if you've set the right systems in place, rechecking becomes redundant. if you don't trust the process, then yeah—it’s a lost cause.
but bhai Take a look at zerodha, India’s largest stockbroker, as a case study. Nithin Kamath, the co-founder, built the company on automation and delegation from the start.
1. automation as backbone: zerodha relies heavily on tech. most of their trading and backend operations are automated, reducing human error and the need for constant oversight. this shows trust isn’t about watching someone do a task—it’s about building systems that ensure it gets done right.
2. trust by small wins: they hired young talent, delegated small but crucial projects, and let them prove their mettle. a culture of feedback and iteration meant that mistakes were part of learning, not failure. the founders trusted the process, not just the individuals.
3. clear sops: every team at zerodha has defined standard operating procedures (sops). this system-centric approach means the team knows exactly what success looks like, making delegation frictionless.
zerodha’s growth shows that trusting delegation isn’t about letting go but putting strong, smart systems in place. if a fintech can trust employees with millions of transactions daily, your project should be no different. trust the process, not the micromanagement :)
JAI SHREE KRISHNA!
