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VCGuy

Believe me, it’s not... • 1y

I've been trying some startup products lately and I try sharing feedback with them on what works and what doesn’t. More often than not, I experience plenty of friction in giving a simple feedback - - Either the number listed on website is out of service - Or I keep getting automated responses from their email/whatsapp - ⁠No reassurance that the feedback is reaching someone(sense of being unheard) 🎙️A friend of mine running a retail start-up, put his number on customer support. He gets a lot of calls but he's been able to - - Understand the customer better - ⁠Make plenty of process and product improvements - Drastically improve customer satisfaction ⏩Friction points to feedback should not exist. It's crucial(especially at the early stages) to be as close to the customer as possible.

2 Replies

Replies (2)

Kashinath Tilagul

Founder of ABATA AI ... • 1y

True Arnav. Also i have been planning to give similar feedbacks by posting on linkedin series of feedback . 1 company at a time. i prefer connecting the person associated with that feedback on mail or linkedin directly and sharing the same.

Sajin
•

Foundation • 1y

One of the best writer on Medial. Hoping to see more amazing posts from you 🚀

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I support the thought of launching the idea in a week and then enhancing based on the customer feedback.

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vishakha Jangir
•

Set2Score • 1y

What is the best way of getting customer feedback? Website worked well for me. Share your views in the comment:)

Your website

Social media

Market research

Shareif there's any other

Votes: 129

6 Replies

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