Startup & Poor customer service !
5 Points to address
- Interact & check customer expectation
- Train your team
- Plan for service delivery
- Address customer concerns promptly
- Set a grievance address mechanisms
- Monitor
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Currently so many startup focusing on 10 min delivery rather than any quality service and affordability ? Is actually a good decision for growth or not in Indian market where 140cr+ people are running in roads with poor quality of roads and traffic .