Too fast to last? Zomato closes quick and 'everyday' 'services'😱😱
Due to citing challenges in profitability and customer experience,Zomato officially discontinued it's 15-minute delivery service.
Startup & Poor customer service !
5 Points to address
- Interact & check customer expectation
- Train your team
- Plan for service delivery
- Address customer concerns promptly
- Set a grievance address mechanisms
- Monitor
My LinkedIn feed is just like:
congratulating myself for my small-ass shitty work.
Zepto looted me with hidden charges.
Blinkit scammed me, no customer support now.
Indian VCs are dumb.
Zomato is Back with Another Super Cool Feature!
So on All COD orders, finding exact change can be sometimes difficult.
Thus, from now, you can ask the delivery boy to add excess change in Zomato's Wallet.
This is win-win for both Zomato and Custom