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Let's create a situation: If I am your customer and I criticized your product and company based on my experience, how would you react? What if I also insulted your family and you ?

I'd try to replace the product if possible and try to give you the best service but i definitely wouldn't take the insult on family cause if you got a problem with the product complain to me , you got no right to go after someone's family that's basi

I think no sane person shall bring in their family in argument?!