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The year 2024 is for scaling up GenAI pilots: IBM Consulting's Matthew Candy

LivemintLivemint ยท 1y ago
The year 2024 is for scaling up GenAI pilots: IBM Consulting's Matthew Candy
Medial

IBM Consulting is focusing on three main areas for the application of Generative AI (GenAI): customer care and experience, digital labor in HR and talent acquisition, and application modernization. The company aims to leverage GenAI to improve call handling times, reduce content creation costs, and enhance supply chain efficiency. IBM emphasizes the importance of responsible implementation of AI and advises organizations to establish appropriate AI models and data foundations to address bias. The key to scaling up GenAI projects lies in having a clear strategy aligned with business value, a multi-cloud approach, and the availability of necessary skills within the organization.

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