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The Canadian government’s struggles with outsourcing software development

Economic Times · 1y

The Canadian government is grappling with issues in its software development projects. The Auditor General revealed potentially fraudulent billing by subcontractors, including the controversial ArriveCAN app. The government has tightened oversight and launched a criminal investigation into suspicious invoices from three software contractors. The use of middlemen companies that act as coordinators rather than software developers has come under scrutiny. The government has acknowledged the need for more in-house capacity but finds contracting out more cost-effective and efficient. Despite the challenges, most contracts are deemed to be in good faith and serve the public interest.