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SpiceJet passenger wins Rs 2 lakh damage for airline losing check-in bag containing his wife’s gold jewellery; Know how this husband won - The Economic Times

Economic Times · 2m ago

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The Delhi State Consumer Commission ordered SpiceJet to pay Rs 2 lakh to a passenger for losing his checked bag containing valuables in 2013. The airline's policy to compensate with Rs 3,000 was rejected as SpiceJet failed to prove the passenger was informed about the restriction on carrying valuables in checked baggage. The absence of clear terms led to the ruling in favor of the passenger, highlighting obligations under consumer protection laws.