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News on Medial
Salesforce opens up Slack AI to clients beyond large enterprises
Economic Times
·
1y ago
Medial
Salesforce has announced the availability of Slack AI to all paid Slack customers, offering expanded language support. Slack AI uses conversational data to help users pick up processes and communication faster through system-generated summaries and enhanced search capabilities. Priced at $10 per user per month, Slack AI is available as a paid add-on for all paid Slack plans in English, Spanish, and Japanese, with more languages to come. The latest features include a daily recap, personalized search answers, and conversation summaries. According to internal analysis, customers are already saving an average of 97 minutes per user each week using Slack AI.
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France-based Capgemini partners with SaaS giant Salesforce for generative AI powered customer experiences
IndianStartupNews
·
1y ago
Medial
Capgemini has launched a new service called the Generative AI for CX Foundry for clients using Salesforce. This service aims to enhance business growth and innovation by offering highly personalized customer experiences through automated content creation while maintaining ethical and responsible practices. Capgemini and Salesforce aim to speed up the adoption of generative AI in customer relationship management (CRM) on a large scale, focusing on creating customized solutions for different industries and improving various customer engagement aspects.
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Salesforce blocks AI rivals from using Slack data, the Information reports
Economic Times
·
1m ago
Medial
Salesforce has restricted competing software firms from accessing and storing Slack data, emphasizing customer privacy, according to The Information. Firms can only temporarily handle this data with mandatory deletion thereafter. This decision could indicate Salesforce's plans to utilize Slack data for developing AI products, as it shifts focus from traditional cloud computing to machine learning and AI. The move aligns with increased scrutiny on AI firms regarding data handling practices. Salesforce has not yet commented on the report.
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Salesforce, Google expand partnership; bring Gemini to Agentforce
YourStory
·
4m ago
Medial
Salesforce and Google have expanded their partnership to integrate Google's Gemini AI into Salesforce’s Agentforce, enhancing capabilities with images, video, and audio, and providing real-time insights from Google Search. This collaboration aims to improve customer service and workplace experiences by leveraging AI for tasks like real-time voice translation and analytics. The integration intends to streamline workflows, unify data access, and increase productivity across platforms, with additional enhancements in Slack and Gmail-Slack integration.
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Multiples PE emerges front-runner for majority stake in IT services firm QBurst at around $300 mn valuation
Money Control
·
9m ago
Medial
- Renuka Ramnath-led private equity firm Multiple PE is in advanced stage negotiations to acquire a controlling stake in QBurst, a global IT services firm. - The founders of QBurst are open to diluting a majority stake and are looking at a valuation of around $300 million for the entire firm. - QBurst offers cognitive solutions and custom software development services to micro to large enterprises and has a presence in multiple countries. - QBurst's clients include Airtel, AstraZeneca, Mercedes Benz, National Geographic, and more, and they have partnerships with Amazon, Salesforce, Google, and Microsoft. - The deal activity in the IT services segment has been picking up, with recent acquisitions and investments in healthcare-focused solutions providers.
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Salesforce launches AI assistant across its apps including Slack and Tableau
Economic Times
·
1y ago
Medial
Salesforce has introduced an AI tool called Einstein Copilot that can be utilized across its suite of apps, including Slack and Tableau. The AI assistant can summarize video calls, provide personalized responses to customer inquiries, and even generate emails for marketing campaigns. Users can embed the assistant into their websites or integrate it with messaging platforms like Slack and WhatsApp. Einstein Copilot utilizes Salesforce's Data Cloud to generate appropriate responses, and it's part of the company's efforts to tap into the growing popularity of generative AI in tech.
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Salesforce buys Moonhub, a startup building AI tools for hiring
TechCrunch
·
1m ago
Medial
Salesforce has not technically acquired the startup Moonhub; instead, Moonhub is shutting down with some team members joining Salesforce. Moonhub, known for its AI tools for hiring, had previously benefited from Salesforce’s investment. Moonhub's integration into Salesforce aligns with Salesforce's AI strategy, following its recent acquisitions. Founded in 2022, Moonhub had raised $14.4 million and served numerous clients, including Fortune 500 companies, before its closure.
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Slack’s new CEO looks to bring stability after a turbulent period
TechCrunch
·
1y ago
Medial
Slack has gone through three CEOs in less than a year, with Denise Dresser being the latest to take the helm. Despite the challenges of stepping into a leadership role under such circumstances, Dresser is focused on building on what her predecessors did while bringing her own touch to the job. Slack's growth has slowed since its acquisition by Salesforce, and Dresser's task is to turn this around by finding new business opportunities and striking a balance between attracting non-Salesforce customers and serving existing Salesforce users. She also sees potential in leveraging generative AI to enhance collaboration and knowledge-sharing on the platform.
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OpenAI researchers get job offers from Salesforce CEO, Sam Altman replies
Livemint
·
1y ago
Medial
Salesforce CEO Marc Benioff has offered to match the cash and equity of OpenAI researchers, trying to attract them to join his company's Einstein AI research team. Benioff's offer came amid the controversy surrounding the control of OpenAI. He even responded to OpenAI employees threatening to join Microsoft, assuring them that they won't have to use Microsoft Teams at Salesforce and can use Slack instead. Meanwhile, former OpenAI CEO Sam Altman stated that all of his former employees will be working together in some capacity, expressing unity and commitment.
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Salesforce to acquire AI voice agent firm Tenyx, joining AI talent race
Economic Times
·
10m ago
Medial
Salesforce has announced its plan to acquire Tenyx, an AI-powered voice agent developer, to strengthen its AI-driven solutions. The California-based startup, founded in 2022, serves clients in various industries such as e-commerce, healthcare, hospitality, and travel. The deal's value was not disclosed, and the acquisition is expected to be finalized in Q3. By acquiring Tenyx, Salesforce aims to boost its revenue growth as it faces increasing competition in the AI market, following similar moves by tech giants Microsoft and Amazon. Salesforce recently exceeded expectations for Q2 revenue and profit.
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Disney to stop using Salesforce-owned Slack after hack exposed company data
Economic Times
·
9m ago
Medial
Disney plans to discontinue its use of Slack as a workplace collaboration system following a cyberattack in which a significant amount of company data was leaked online. The CFO of Disney stated that most of the company's businesses will stop using Slack later this year, with teams already transitioning to other enterprise-wide collaboration tools. The hacking group responsible for the breach, NullBulge, released more than 44 million messages from Disney's Slack communications tool, including code and details about unreleased projects. Disney and Slack's parent company, Salesforce, have yet to comment on the report.
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