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Restaurants Allege Zomato, Swiggy Charge Them for Ads, Discounts Without Consent

OutlookIndia · 1d

Several restaurant owners have accused food delivery platforms Zomato and Swiggy of charging them for ads and discounts without consent. These unexpected deductions have become more frequent, sparking concerns among restaurateurs, who claim that consent procedures for ads and discounts are either unclear or disregarded. Industry insiders link these practices to the platforms' aggressive push for profitability. Swiggy allegedly lacks a clear consent process, while Zomato's consent mechanisms are criticized for technical errors and auto-approvals.