Pristyn Care turns its first hospital profitable within 2 months

Entrackr · 7h

Setting a new benchmark in India’s healthcare sector, Pristyn Care has turned its first hospital in South Delhi profitable in less than two months, according to sources. This contrasts with the usual timeline in the healthcare sector, where hospitals generally take between 12 to 24 months to reach break-even. The Gurugram-based firm opened its first super-specialty hospital in South Delhi in February this year. “The hospital reached double-digit profitability within weeks of opening. The hospital currently has the capacity to handle 30% more patients, providing room for further growth while continuing operations,” said one of the sources. Establishing its own hospital infrastructure in the capital is helping the company go deeper into patient care and ensure tighter control over the end-to-end patient journey. This greater control is enabling consistent delivery, stricter adherence to safety protocols, and a more integrated care experience for every patient. Unlike most healthcare institutions where demand is doctor-driven, Pristyn Care has been generating its own patient flow — even while operating out of partner hospital infrastructure. “With its own hospital now operational, the company has seen a 10-point rise in its Net Promoter Score (NPS), reflecting higher patient satisfaction,” said another source. Confirming the development to Entrackr, Dr. Vaibhav Kapoor, co-founder of Pristyn Care, said, “This milestone is a reflection of the trust patients place in us. With our own hospital, we’re able to deliver more consistent, safer, and compassionate care — every single day.” Pristyn Care’s technology platform plays a key role in this progress by managing doctor schedules, patient coordination, and the surgical process. This helps make operations more efficient and improves the overall patient experience. Harsimarbir Singh, co-founder of Pristyn Care, added, "In healthcare, trust is everything. By managing the full care continuum ourselves, we’re earning that trust one patient at a time — and that’s the real success story." As per sources, over 60% of its patient inflow is organic. The company already disclosed its plans to open 50 hospitals across India in the next three years, with new locations in cities like Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Ahmedabad, Patna, Chandigarh, and Coimbatore. Backed by the likes of Peak XV and Tiger Global, Pristyn Care secured $96 million to attain unicorn status in December 2021. In FY24, the company’s operating revenue grew by 32.7% to Rs 601 crore from Rs 453 crore in FY23. In FY25, it claims to have reduced its EBITDA burn by 60% year-over-year.