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Paytm focusing on consumer payments business: CEO

Economic Times · 1m

- Paytm's immediate priority is to invest in its consumer payments business to recover its lost user base due to regulatory actions by the RBI. - The RBI had restricted Paytm Payments Bank from accepting deposits or facilitating credit transactions, which affected its user base. - Paytm sold its ticketing business to Zomato to focus on core operations like payments and financial services distribution. - The company aims to reinvest in the consumer payments business area and regain its lost consumer base. - Paytm has seen a decline in monthly transactional users but has experienced incremental growth on the merchant side. - Paytm is adopting the Third-Party Application Provider (TPAP) business model to offer digital payments services through various platforms or applications.