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ONDC introduces WhatsApp Chatbot ONDC Sahayak for sellers
IndianStartupNews
·
2y ago
Medial
The Indian government-backed Open Network for Digital Commerce (ONDC) has introduced a WhatsApp chatbot called "ONDC Sahayak" in Beta phase to help new sellers understand digital commerce. The chatbot currently understands English and will soon support Marathi, Kannada, and Tamil. ONDC Sahayak educates sellers about ONDC's benefits, showcases categories, connects with Seller Network Participants, and simplifies onboarding. ONDC now also supports 12 regional languages, promoting inclusivity and engagement with the platform, effective August 15th.
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Related News
Gupshup to launch multilingual WhatsApp chatbot for buyer apps on ONDC
Economic Times
·
1y ago
Medial
Gupshup, a business messaging platform, is launching a WhatsApp chatbot for buyer apps on the government-backed Open Network for Digital Commerce (ONDC) in India. The chatbot will allow buyers to discover, browse, and buy products from sellers without needing to download a separate mobile app. Gupshup plans to offer this product to its enterprise customers as well. The chatbot is currently in beta and will initially only support food and beverage orders, with additional conversational channels coming soon. Gupshup aims to provide a conversational experience via WhatsApp to reach India's diverse population.
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ONDC apps flag Pai Platforms’ Bitsila acquisition
Economic Times
·
1y ago
Medial
The acquisition of Bitsila by Pai Platforms (formerly Paytm E-commerce) has sparked concerns among sellers in the Open Network for Digital Commerce (ONDC) network. Pai Platforms is a major buyer app on ONDC, and acquiring Bitsila will give it a strong presence on the seller apps side as well. Some sellers worry about duplication and the potential exclusion of other sellers. However, ONDC and Pai Platforms refute these concerns, stating that expanding the supplier base and offering lower commission rates are key objectives. ONDC emphasizes the importance of a platform strategy, with multiple players catering to different niches and domains.
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ONDC launches interoperable QR code to connect sellers with customers online and offline
Economic Times
·
1y ago
Medial
The Open Network for Digital Commerce (ONDC) has introduced an interoperable QR code that connects sellers, artisans, and shopkeepers with customers both online and offline. This tool allows sellers to generate a unique QR code that can be scanned by ONDC-registered buyer apps such as Magicpin and Paytm. The aim is to make local shopkeepers, street vendors, and artisans more discoverable to customers. By scanning the QR code, customers can be directed to the seller's online store. ONDC aims to address the challenges of demand generation costs and high revenue shares faced by sellers.
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Five lakh sellers onboard ONDC so far: DPIIT secy
Economic Times
·
1y ago
Medial
Around five lakh sellers have joined the Open Network for Digital Commerce (ONDC) in collaboration with startups to increase market access. According to Rajesh Kumar Singh, the secretary in the Department for Promotion of Industry and Internal Trade (DPIIT), ONDC has gained traction in the e-commerce sector. The platform aims to democratize digital commerce and cater to smaller players. Currently, 70% of the five lakh sellers are small and medium-sized businesses. Over 125 ecosystem stakeholders, including startups like PolicyBazaar, EaseMyTrip, and WinZO, have shown interest in collaborating with ONDC.
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Mystore Rolls Out AI-Powered Semantic Search To Increase Product Visibility On ONDC
Inc42
·
1y ago
Medial
Mystore is introducing a new feature to assist sellers and buyers on the ONDC network. By incorporating AI-based semantic search into the Mystore Seller App, sellers will be able to enhance their product visibility and sales on the ONDC Network. Mystore, which provides ecommerce solutions to SMEs and D2C brands, aims to help these businesses expand and reach new customers across India.
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ONDC Clocks Record 89 Lakh Transactions In May
Inc42
·
1y ago
Medial
The ONDC network recorded a new peak in retail transactions with 50 Lakh orders in May 2024. The ride-hailing segment also experienced growth with 38 Lakh trips in May. The ONDC network currently has 5.35 Lakh sellers in 1,200 cities.
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Meta AI on WhatsApp to get a new voice chat mode
Livemint
·
11m ago
Medial
WhatsApp is reportedly testing a new voice chat mode for its AI chatbot, Meta AI. The mode, spotted in a beta update for Android, will allow users to have real-time conversations with the chatbot using voice commands. This feature aims to make interactions with the chatbot faster, more natural, and more efficient. Users will be able to personalize their experience by selecting a preferred voice for the chatbot. WhatsApp is also testing a shortcut to quickly activate the voice chat mode.
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ShareChat launches WhatsApp Branded Shares in beta for advertisers
Economic Times
·
2y ago
Medial
ShareChat introduces "WhatsApp Branded Shares" in beta mode for advertisers, as reported by Economic Times. The new feature allows advertisers to utilize WhatsApp for promoting their content and brand. This move aims to leverage the popularity of WhatsApp in India as a marketing channel and offers advertisers a unique opportunity to engage with a wider audience through the platform.
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ONDC Chief Thampy Koshy to step down
YourStory
·
4m ago
Medial
Thampy Koshy, the managing director and CEO of India's Open Network for Digital Commerce (ONDC), has resigned after a three-year tenure, transitioning his responsibilities to an executive committee while remaining available for advice over the next three months. Prior to ONDC, Koshy was a Partner at EY and worked at NSDL. His departure follows Shireesh Joshi's earlier exit. ONDC, connecting sellers and buyers across various sectors, recently reached 200 million transactions.
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ONDC seller apps seek unique ID for network’s vendors
Economic Times
·
1y ago
Medial
Multiple seller apps on the ONDC network are facing duplication issues with vendors onboarding, leading to loss of commission for companies and confusion for consumers. Some companies suggest implementing a unique identifier, such as GSTN number or PAN number, to address the problem. ONDC CEO T Koshy stated that sellers have the right to explore multiple seller apps, but buyer apps prioritize more reliable listings. The ONDC network has facilitated 16.5 million orders since its launch.
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