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NRAI warns restaurants about aggregator payment gateways, deep discounting

YourStory

YourStory · 7m ago

NRAI warns restaurants about aggregator payment gateways, deep discounting

The National Restaurant Association of India (NRAI) has warned its members about the deep discounting and payment gateway tools offered by aggregator platforms for dine-in operations. The NRAI has urged restaurants to only use aggregator payment platforms if they are separate from other services and make financial sense as an independent payment gateway. The association believes that aggregators use deep discounting to attract customers, including existing restaurant customers, to their platforms. The NRAI advises restaurant owners to avoid participating in deep discounting and aggregator payment gateway tools, as the benefits are short-term and could have long-term negative effects.

Related News

NRAI to approach CCI over "private labelling" by Zomato, Swiggy

Economic Times

Economic Times · 5m ago

NRAI to approach CCI over "private labelling" by Zomato, Swiggy

The National Restaurant Association of India (NRAI) plans to approach the Competition Commission of India (CCI) regarding concerns over private labeling by Zomato and Swiggy. NRAI President Sagar Daryani criticized their quick commerce ventures, citing anti-competitive practices, data masking, and deep discounting. The NRAI is also worried about Zomato and Swiggy's procurement of food from third-party kitchens. Daryani suggests considering alternatives like ONDC to ensure fair competition in the food delivery market.

Govt Warns Against Illegal Payment Gateways Facilitating Laundering

Inc42 · 8m ago

Govt Warns Against Illegal Payment Gateways Facilitating Laundering

The Ministry of Home Affairs (MHA) and the Indian Cybercrime Coordination Centre (I4C) have issued an alert against illegal payment gateways that facilitate money laundering. Transnational criminals have been found to have created illegal digital payment gateways using mule or rented accounts, as discovered by Gujarat Police and Andhra Pradesh Police during a country-wide raid. This comes weeks after the Maharashtra government partnered with L&T Technology Services to establish an advanced cyber command and control centre in Navi Mumbai.

FY24: Cashfree Payments grows marginally in year of RBI ban

The Arc Web

The Arc Web · 8m ago

FY24: Cashfree Payments grows marginally in year of RBI ban

Indian payment aggregator Cashfree reported operating revenue of ₹642.7 crore in fiscal year 2024, a growth of only 4.7% from the previous year. Its primary business is payment gateways, competing with companies like Razorpay and Paytm. More than 75% of its revenue comes from payment gateways and payouts, while its products contribute 15%. The company was impacted by the RBI ban on payment aggregators in 2022-2023, but saw a 50% increase in merchant onboarding in 2024. Cashfree has a base of 600,000 businesses and processes $80 billion in annual payment volume.

NRAI and food delivery platforms clash over private labels

YourStory

YourStory · 5m ago

NRAI and food delivery platforms clash over private labels

The National Restaurant Association of India (NRAI) has expressed concerns over food delivery platforms like Swiggy and Zomato introducing private labels, potentially affecting restaurant partners. NRAI President Sagar Daryani highlighted the competitive pressure adding to restaurants' challenges. Zomato CEO Deepinder Goyal reassured that they wouldn't compete with partners through private labels. Discussions are ongoing, and NRAI plans to seek legal intervention and approach the Competition Commission of India for resolution.

NRAI to approach CCI against Zomato, Swiggy over 10-minute food delivery apps

Economic Times

Economic Times · 6m ago

NRAI to approach CCI against Zomato, Swiggy over 10-minute food delivery apps

The National Restaurant Association of India (NRAI) plans to approach the Competition Commission of India over Zomato and Swiggy's launch of standalone apps for 10-minute food delivery, citing anti-competitive practices. NRAI alleges these apps operate like private labels, potentially shifting customers from partner restaurants to products sold directly by Zomato and Swiggy. NRAI opposes this model, fearing it undermines competition and customer transparency, and considers legal action against these practices.

Zomato Under Fire Again: NRAI Seeks Answers on Long-Distance Fee

StartupTalky

StartupTalky · 14d ago

Zomato Under Fire Again: NRAI Seeks Answers on Long-Distance Fee

Zomato faces criticism from the National Restaurant Association of India (NRAI) over a new long-distance service fee, which charges restaurants INR 15 for deliveries between 4 to 6 km and INR 25 to INR 35 for longer distances. Restaurants argue this fee contradicts Zomato's claim of a 30% commission cap, alleging increased costs. Additionally, many are resisting a new contract from Zomato's parent company, Eternal, which includes controversial clauses. The NRAI has been in legal disputes with Zomato and Swiggy since 2021 over perceived anti-competitive practices.

Restaurants body eyes legal challenge against 10-minute delivery apps

Economic Times

Economic Times · 5m ago

Restaurants body eyes legal challenge against 10-minute delivery apps

The National Restaurants Association of India (NRAI) is planning legal action against 10-minute delivery apps by Zomato-owned Blinkit and Swiggy due to concerns over private labeling and data sharing. Despite discussions, no consensus was reached. The NRAI may also approach the Competition Commission of India and is exploring partnerships with ONDC for alternatives. Zomato CEO Deepinder Goyal emphasized that its Bistro service is not a private label and doesn’t threaten the restaurant industry.

NRAI pushes ONDC as alternative to food delivery majors Zomato, Swiggy

Economic Times

Economic Times · 5m ago

NRAI pushes ONDC as alternative to food delivery majors Zomato, Swiggy

The National Restaurant Association of India (NRAI) is urging its members to join the Open Network for Digital Commerce (ONDC) to counter Swiggy and Zomato's market dominance. NRAI aims to challenge standalone 10-minute delivery apps by these companies in court, citing concerns of private labeling. They advocate for ONDC as a cost-effective alternative, with some restaurants in Bengaluru already experiencing significant order volumes from ONDC, highlighting the potential for more balanced competition.

Infibeam Avenues’ UAE Subsidiary To Raise $25 Mn In Pre-IPO Round, Shares In Focus

Inc42 · 1y ago

Infibeam Avenues’ UAE Subsidiary To Raise $25 Mn In Pre-IPO Round, Shares In Focus

Infibeam Avenues' UAE-based subsidiary, Avenues World, is planning to raise $25 million in a pre-IPO round. The transaction is expected to be completed in the next 45 days, following which Infibeam's wholly-owned subsidiary, Vavian International Limited, will own 75% or more of Avenues World. Avenues World offers multi-currency payment gateways and other fintech services. Infibeam Avenues, a listed company, recently received authorization from the Reserve Bank of India to operate as a payment aggregator. In the December quarter, their profit after tax increased by 64%.

ETtech Explainer: Why Zomato and Swiggy want the NRAI out of the confidentiality ring

Economic Times

Economic Times · 2m ago

ETtech Explainer: Why Zomato and Swiggy want the NRAI out of the confidentiality ring

The Delhi High Court has issued a notice to Zomato and the Competition Commission of India (CCI) regarding the exclusion of the National Restaurant Association of India (NRAI) from a confidentiality ring in an antitrust probe against Zomato and Swiggy. The NRAI had initially complained about Zomato and Swiggy's alleged market dominance abuse. Although part of the confidentiality ring initially, NRAI was excluded following objections due to concerns about sharing sensitive information with competing entities.

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