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Return Prime aims to make return management seamless for brands

EntrackrEntrackr · 1y ago
Return Prime aims to make return management seamless for brands
Medial

Bengaluru-based Return Prime provides a customer return platform which includes a business dashboard for managing returns. The company aims to make it easier for brands, specially smaller ones, to use its services through a plug-and-play model. Beyond basic returns, brands can use the Return Prime platform for automating return logistics, refunds, replacements, and more. We spoke to founder and CEO Shashwat Swaroop to learn more about Return Prime, what distinguishes it from the competition and the roadmap ahead. Here are the edited excerpts: How did you come up with this idea? I have always been extremely passionate about creating something and solving problems, building my brand which helped other people solve their challenges was always something that I intended to do. Once an eCommerce brand came to me with their return management nightmare. They were doing everything manually and it was too cumbersome. It was not only time-consuming but was impacting their customer experience too. Customers were used to a certain speed, standards, and experience, and to ensure their shoppers wouldn’t leave them, they needed a solution to cater to this. But building a whole software program was just out of reach – both financially and in terms of time! I then began researching, and my study confirmed what I suspected – there was a massive gap in the market for managing returns. Existing solutions were few and far between, and mostly focused on the US. We saw a chance to empower brands worldwide to make return management extremely seamless, one that ensures their GMV losses are minimized while customer experience is maximized, that’s what led to the birth of Return Prime. Please help understand how you generate revenues. The pricing models are quite fair and simple. This was one of the most important things for us to simplify. When we started building Return Prime, we were simplifying the complicated experience of returns for both brands and their customers so keeping everything around Return Prime simple was important. The pricing model is just based on the scale of business which is how many returns they do in a given month. One can start with the Free Forever plan if they are a small brand and pay nothing forever. They only have to choose a paid plan when they start to grow. As you grow, you can choose one of our Grow plans which starts at $9.99 a month. What are the key challenges in the industry that have not been addressed yet? And how do you plan to address this? We are working to solve the way businesses see returns. The correct solution is not to focus on reducing the returns but on figuring out how you can turn your returns into a revenue-making opportunity. Returns are simply inevitable so the merit is not in reducing it by another few per cent but in converting the majority of it into additional revenue. We are constantly working on it and on average, our brands see an ROI of 183%+ with Return Prime, which is on the cost they pay for Return Prime every month. This is going up constantly with our focused effort to turn returns into revenue. How has your startup performed since its inception? Please share statistics. We have been growing from day 1, completely bootstrapped. We grew 150% YoY in the last 3 years and this is not just India, across the globe. We serve merchants in 100+ countries today and our market share across these countries continues to increase every year. In the last 3 years, we have processed over 12 million returns for brands and customers globally. What are your short-term and long-term goals in terms of product and business expansion and diversification? From a product expansion point of view, we are focused on increasing the ROI for our brands as we believe in keeping strong fundamentals. While we do this, we will continue to increase our market share across other regions as well along with India. As consumer behaviour evolves, we are also trying to help brands offer Omnichannel returns experiences to their customers making it super easy and delightful for them. This not only helps the customer but also increases the repeat purchase and LTV for brands as this customer will trust them even more. On the other hand, we are also trying to help bigger brands solve more complex operational problems and policies which now with Return Prime is just a matter of click. We will continue to simplify complexities as we grow along with brands. In terms of geographical expansion, we will go deeper into some of the regions and increase our market share while we continue to turn returns into revenue for the rest of the world.

Competishun aims to help make IIT-JEE, NEET prep affordable, more accessible

EntrackrEntrackr · 1y ago
Competishun aims to help make IIT-JEE, NEET prep affordable, more accessible
Medial

Edtech space in India is already quite cluttered with a number of startups, including several unicorns, trying to carve out their own piece of the digital classroom pie. The Indian edtech market reported a total revenue of $4.3 billion in 2022, marking a CAGR of 16.8% since 2017, according to a market study. Even as some late-stage edtech firms faced challenges post-pandemic, others like PhysicsWallah have shown promise. VCs too remain optimistic about early-stage firms. One such early-stage firm is Competishun, which competes with platforms like Vedantu and Unacademy, but with an exclusive focus on IIT-JEE and NEET prep. We spoke to the founder and CEO of Competishun Mohit Kumar Tyagi, what distinguishes it from the competition and the roadmap ahead. Here are the edited excerpts: How did you come up with the idea of Competishun? The idea for Competishun emerged from a vision to transform IIT-JEE and NEET coaching methodology by offering comprehensive and effective preparation methods to students across India. We recognized the need for accessible, high-quality training at affordable cost that could level the playing field for all students, irrespective of their financial backgrounds. Please explain how the platform works? Competishun’s platform functions by providing structured online and offlinecourses, study materials, and books for JEE (Main + Advanced) and NEET(UG) preparation. We aim to create a comfortable learning environment for students through online education at an affordable cost. Our platform offers customized online batches based on students’ needs and performance, with doubt-solving counters and 24/7 support via WhatsApp and phone. Additionally, we provide personalized attention to enrolled students through Telegram doubt sessions and live Zoom sessions, ensuring their academic success. What are the key challenges in the industry that have not been addressed yet? And how do you plan to address them? One significant challenge in the industry is the lack of personalized learning experiences and the underutilization of technology. Competishun addresses this by offering adaptive learning algorithms, personalized study plans, and utilizing cutting-edge technology to enhance the learning experience. We strive to provide cost-effective, quality education to all JEE and NEET aspirants at the comfort of their homes, dispelling the myth that online education cannot yield results. Moreover, we aim to counter unethical practices by competitors in the online space, thereby instilling confidence in parents and students regarding online learning. How has your startup performed since inception? What are your short-term and long-term goals? Since its inception, Competishun has witnessed significant growth in terms of user enrollment, JEE Main and Advanced results, course completion rates, and positive feedback from students and educators. We take pride in having assisted thousands of students in achieving their academic goals. In the short term, our goals include expanding our course offerings, enhancing platform features, and strengthening our market presence. In the long term, we envision establishing hybrid study centers across the nation, thereby providing a blended learning experience to students.

Infibeam Avenues restructures UAE unit ahead of ADX listing

EntrackrEntrackr · 5m ago
Infibeam Avenues restructures UAE unit ahead of ADX listing
Medial

Fintech firm Infibeam Avenues Ltd's UAE subsidiary has reorganized its shareholding structure ahead of its listing to amplify its digital payment strategy, as stated in a stock exchange filing. The reorganization involves transferring the mirror shareholding in Avenues World FZ-LLC to its newly incorporated Abu Dhabi entity, Infibeam Avenues ME SPV Ltd. According to the stock exchange filing on Thursday, Infibeam Avenues' wholly-owned UAE subsidiary, Vavian International Ltd, will hold an 80 percent stake in the newly formed Infibeam Avenues ME SPV Ltd. This entity will, in turn, own Avenues World FZ-LLC, the operator behind the widely recognized CCAvenue.ae payment gateway in the UAE. The strategic reshuffling aligns with Infibeam Avenues' bullish outlook on the rapidly expanding digital payments sector in the Middle East and North Africa (MENA) region. The move also aligns with the company's plans to optimize its upcoming ADX IPO fundraising (Abu Dhabi Stock Exchange), which requires the company to have its headquarters in Abu Dhabi. Prior to this, Infibeam Avenues stated that its UAE-based step-down subsidiary, Avenues World FZ-LLC, had raised up to $20 million in a pre-IPO equity placement. The 20% dilution gave the firm a post-money valuation of $100 million. In August 2023, Infibeam Avenues was reported to have processed over AED 1 billion in transactions in a single month. By October 2023, its CCAvenue.ae payment gateway had processed more than AED 24.5 billion in transactions, serving over 5,000 merchants across various industries, including high-profile clients such as Burj Khalifa, Emaar, Damac, Nakheel, and Trump Golf Dubai. Earlier, Infibeam Avenues had introduced mobile-based QR code solutions in the UAE, targeting the growing offline payments sector. This launch marked a pivotal step for the company, as it expanded its portfolio of offerings into the international market, beginning with the UAE. Additionally, Infibeam’s subsidiary in Saudi Arabia recently secured the Payment Tokenization Service Provider (PTSP) certification from the Saudi Arabian Monetary Authority (SAMA), becoming one of the first Indian fintech firms to do so in the Kingdom. The company had also reported impressive year-on-year growth in the region, driven by the launch of initiatives such as express settlement for merchants, CCAvenue TapPay, and an aggressive expansion strategy targeting the digital payments boom in the Middle East.

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