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How people's reluctance to take phone calls is affecting companies and gig workers in particular

Economic Times

Economic Times · 1y ago

How people's reluctance to take phone calls is affecting companies and gig workers in particular

The surge in spam calls and fear of scams have led to a widespread tendency to ignore calls from unknown numbers. This has resulted in important transactional calls going unanswered, causing inconvenience for both consumers and businesses. To adapt to this change, companies are exploring alternative communication methods such as in-app messaging and VoIP calls. Verified business caller ID services like Truecaller and CallerApp are being used to increase call pickups, while some large enterprises are building in-app calling capabilities. This change in phone habits, favoring texting over calling, is driven by the younger generation's desire for efficiency and privacy.

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Gig Workers To Soon Be Registered On e-Shram Portal

Inc42 · 12m ago

Gig Workers To Soon Be Registered On e-Shram Portal

The labor minister, Mansukh Mandaviya, has urged companies that employ gig and platform workers to take the initiative in registering their workers on the e-Shram portal. He also announced the development of an online window for aggregators to facilitate a streamlined registration process. The e-Shram portal, established in 2021, serves as a database for unorganized workers, including migrant workers, construction workers, and those in the gig economy.

Fair representation, transparent contracts: Gig workers' suggestions on Karnataka draft bill

YourStory

YourStory · 1y ago

Fair representation, transparent contracts: Gig workers' suggestions on Karnataka draft bill

Various organizations, including IFAT and Vidhi Centre for Legal Policy, have submitted suggestions to the Karnataka government for the draft Karnataka Platform Based Gig Workers (Social Security and Welfare) Bill, 2024. The joint submission emphasizes the inclusion of platform worker representatives on the Gig Workers Tripartite Welfare Board, calls for tighter registration norms, fair contracts between aggregators and gig workers, and income security measures. The submission also proposes a welfare fee for gig workers, to be covered by aggregators or customers. The bill aims to protect gig workers' rights and provide dispute resolution mechanisms.

ETtech Explainer: How the ban on Karnataka's bike taxis affects gig workers, commuters

Economic Times

Economic Times · 2m ago

ETtech Explainer: How the ban on Karnataka's bike taxis affects gig workers, commuters

The Karnataka High Court upheld a ban on bike taxis, causing commuting issues in Bengaluru and affecting gig workers' livelihoods. Ride-sharing apps like Rapido, Uber, and Ola suspended bike-taxi services, prompting concerns as commuters seek alternatives. Some apps renamed services to bypass restrictions, but companies like Rapido are negotiating with the government. The ban impacts 50,000-60,000 gig workers, with potential shifts to parcel delivery services to mitigate impacts on jobs.

Karnataka plans to levy cess on online transactions to fund welfare of gig workers

Economic Times

Economic Times · 1y ago

Karnataka plans to levy cess on online transactions to fund welfare of gig workers

The Karnataka government is planning to introduce a cess on online transactions to support the welfare of gig workers employed by technology platforms. The proposed legislation, called the Platform-Based Gig Workers Fund and Welfare Fee Bill, aims to provide livelihood security to platform-based gig workers. The state's Chief Minister, Siddaramaiah, has already discussed the idea with major platform companies like Flipkart and Swiggy, who have responded positively. Last year, the government introduced an insurance facility for gig workers engaged by e-commerce companies.

Pension Costs for Gig Workers Likely to Be Passed on to Consumers

OutlookIndia

OutlookIndia · 4m ago

Pension Costs for Gig Workers Likely to Be Passed on to Consumers

India's Labour Ministry plans to implement a social security scheme for gig workers that may result in increased consumer costs. The scheme aims to provide social protection without affecting workers' earnings or placing undue burdens on companies. Major platform-based firms are expected to contribute to the Employees’ Provident Fund Organisation (EPFO) fund. While the initiative is backed by most industry players, including Zomato and Swiggy, it may lead to more expensive services like food delivery and ride-hailing.

Uber, DoorDash lose bid to block NYC minimum wage for delivery workers

Economic Times

Economic Times · 1y ago

Uber, DoorDash lose bid to block NYC minimum wage for delivery workers

A New York judge has denied a request by Uber, DoorDash, and other gig economy companies to block a new law in the city that sets a minimum wage for app-based delivery workers. The law, which will require companies to pay delivery workers a minimum of $17.96 per hour, will take effect pending the outcome of the companies' lawsuit. The companies argue that the law will force them to reduce service areas and harm customers and restaurants.

Budget 2025: Gig workers to get identity cards, healthcare by govt

Economic Times

Economic Times · 6m ago

Budget 2025: Gig workers to get identity cards, healthcare by govt

Finance minister Nirmala Sitharaman, in the Union Budget 2025, announced health insurance for gig workers under the Jan Arogya scheme and provision of identity cards. Acknowledging their contribution to the economy, the government will facilitate registration and identity issuance. These measures aim to support over one crore gig workers. The quick commerce sector's growth involves companies like Blinkit, Zepto, and Swiggy Instamart, employing numerous gig workers for operations and deliveries.

Karnataka aims to ensure proposed gig workers bill is ‘win-win for all’

Economic Times

Economic Times · 1y ago

Karnataka aims to ensure proposed gig workers bill is ‘win-win for all’

The Karnataka state government is seeking wider consultation on a bill to extend social security benefits to gig workers. The proposed law would require platform-based aggregators to pay a fee on each online transaction to fund social security and welfare expenses for gig workers. The government plans to open a 10-day window for companies to offer their comments before placing the bill before the legislature. Bengaluru, which has the largest number of gig workers in India, would be significantly impacted by the legislation.

Karnataka Assembly passes gig workers social security Bill - The Economic Times

Economic Times

Economic Times · 8d ago

Karnataka Assembly passes gig workers social security Bill - The Economic Times

The Karnataka legislative assembly passed the Karnataka Platform-Based Gig Workers (Social Security and Welfare) Act, 2025, establishing a welfare fund for gig workers. It imposes a fee of 1-5% on worker payouts per transaction, varying by aggregator category. This legislation aims to offer social security, health, and safety benefits to gig workers and is expected to address the needs of around four lakh gig workers in Karnataka. A board will oversee dispute resolution and welfare scheme implementation.

Don’t tax the gig economy before it becomes robust

Money Control

Money Control · 1y ago

Don’t tax the gig economy before it becomes robust

The number of gig workers in India is expected to reach 23.5 million by 2029-30. Karnataka and Rajasthan are the first states to provide social security benefits to gig workers through taxation of businesses employing them. However, early taxation of gig economy businesses could have negative implications. The gig economy in India has the potential to create 90 million jobs, according to BCG. With the involvement of state governments in public finance for gig workers, the private enterprise is entering a new phase.

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