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GPT-4o set to disrupt conversational AI, edtech and call centre business

Economic Times · 6m

OpenAI's GPT-4o model is generating excitement and is poised to disrupt various industries such as conversational AI, edtech, content creation, and customer services. The model has the potential to revolutionize contact centers by enabling fully autonomous call centers without human agents. GPT-4o offers multimodal capabilities and real-time language translation, posing as competition to voice-first AI startups. This development toward artificial general intelligence (AGI) suggests humans may need to reconsider their roles and expertise. GPT-4o can be utilized for complex tasks in education, healthcare, finance, and sales, and has the potential to enhance accessibility for visually impaired individuals. However, the transformation it brings won't be immediate, and challenges such as customizing AI knowledge and achieving cost-effective computation remain.