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Gig Workers Debate: Zomato CEO Reveals Delivery Partners’ Earnings, Benefits
OutlookIndia
·
5m ago
Medial
Zomato CEO Deepinder Goyal revealed that delivery partners who work at least eight hours daily earned around Rs 28,000 monthly in 2024, which remains competitive even after accounting for fuel costs. Over 15 lakh partners engaged with Zomato that year. Goyal also highlighted their insurance coverage, paying over Rs 53 crore in claims, with 55% for non-accident expenses. The Indian government announced measures in the 2025 budget to support gig workers with social security benefits.
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Gig worker demand set to rise 40% during festive season peak
Economic Times
·
11m ago
Medial
Quick commerce platforms like Blinkit, Swiggy Instamart, and Zepto are expected to see a 40% increase in demand for gig delivery riders during the festive season, leading to the employment of an additional 10-12 lakh gig riders. Ecommerce and food delivery platforms are also expected to onboard 20% more gig riders during this time. Quick commerce represents a smaller share of the overall demand, but it is rapidly increasing. The increase in demand is likely to be fulfilled by temporary workers, including those from surrounding villages, as well as existing gig riders. Delivery workers can expect higher earnings during the festive season due to increased demand and bonuses. However, unlocking these benefits can require long working hours. There is a need for platforms to provide better benefits and guarantees to the gig workers during this period.
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'Can you reveal average pay of delivery boys?': Kamra slams Goyal
Inshorts
·
1y ago
Medial
Comedian Kunal Kamra criticised Zomato Founder Deepinder Goyal, challenging him to disclose the average salary and working hours of Zomato delivery partners. This followed Goyal's announcement of a Guinness World Record for the largest first aid seminar for delivery partners. Kamra's post sparked mixed reactions on social media, highlighting the debate on the treatment of delivery workers.
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NSE, Zomato ink pact to empower delivery partners with financial literacy
YourStory
·
8m ago
Medial
The National Stock Exchange of India (NSE) has partnered with Zomato, an online food delivery platform, to promote financial literacy and investor awareness among gig economy workers. The collaboration aims to launch financial education programs for Zomato's delivery partners, benefiting over 50,000 gig workers across India. The program will cover topics such as personal finance management, budgeting, investing, and insurance. The initiative will be conducted in multiple regional languages to ensure accessibility and inclusivity. Both organizations believe this partnership will contribute to the financial independence and well-being of the delivery partners.
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Zomato sets up framework for well-being of its delivery partners
YourStory
·
9m ago
Medial
Zomato has developed a comprehensive framework to address the needs of its delivery partners. The framework, created in consultation with various stakeholders, focuses on the financial, social, physical, mental, and professional well-being of the partners. It includes over 80 sub-categories covering areas such as earnings, grievance redressal, health and safety, diversity, and knowledge. Zomato hopes that other gig-based platforms will adopt this framework to improve the well-being of delivery partners across the industry. The company has previously implemented numerous initiatives for its delivery partners and is currently planning to raise capital through a Qualified Institutions Placement.
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Karnataka releases draft gig workers Bill; seeks comments from platforms, other stakeholders
Economic Times
·
1y ago
Medial
The state government of Karnataka has introduced a draft bill to provide social security benefits and welfare measures for gig workers on app-based delivery and ride-hailing platforms. The bill proposes a fee on each transaction on these platforms and suggests monetary penalties for non-compliance. This bill aims to protect the rights of gig workers and ensure basic minimum social security. It builds upon similar legislation in Rajasthan and seeks to establish a grievance redressal mechanism and prevent arbitrary termination. The proposed law also includes the creation of a Platform Workers Welfare Board and a welfare fund. Discussions have taken place with major platforms like Amazon, Uber, and Zomato.
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Pension Costs for Gig Workers Likely to Be Passed on to Consumers
OutlookIndia
·
3m ago
Medial
India's Labour Ministry plans to implement a social security scheme for gig workers that may result in increased consumer costs. The scheme aims to provide social protection without affecting workers' earnings or placing undue burdens on companies. Major platform-based firms are expected to contribute to the Employees’ Provident Fund Organisation (EPFO) fund. While the initiative is backed by most industry players, including Zomato and Swiggy, it may lead to more expensive services like food delivery and ride-hailing.
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Strongly believe we're not liable to pay any tax on delivery charge, says Zomato
Money Control
·
1y ago
Medial
Food tech company Zomato has stated that it is not liable to pay tax on delivery charges as it believes the amount is collected on behalf of its delivery partners. The statement follows a demand notice from the Directorate General of GST Intelligence (DGGI), requesting payment of pending tax dues. DGGI argues that Zomato is liable to pay 18% GST on the delivery fee, but industry experts contend that the burden falls on gig workers, who are exempt from GST. Zomato plans to file a response to the notice and asserts that it has a strong case.
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Telangana union chief questions Zomato's new 'Pure Veg Mode' move
Livemint
·
1y ago
Medial
Online food delivery platform Zomato recently introduced a 'Pure Veg Mode' and a 'Pure Veg Fleet' to cater to the needs of vegetarian customers. In response to this move, the Telangana Gig and Platform Workers Union (TGPWU) questioned whether Zomato would also filter out delivery workers who are vegetarian to exclusively serve this fleet. TGPWU's founder-president, Shaik Salauddin, emphasized the importance of customer feedback and raised concerns about potential discrimination based on caste, community, and religion. The union recalled a previous incident where Zomato supported a Muslim delivery person after a customer refused to accept their delivery.
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Ban-battered bike-taxi riders say struggling to make both ends meet - The Economic Times
Economic Times
·
21d ago
Medial
Karnataka's bike-taxi ban has significantly affected gig workers in Bengaluru, where around 150,000 riders experienced income declines of nearly 50%. Many have shifted to delivery services, saturating the market and reducing earnings for food and grocery delivery workers. While some riders explore alternatives like DriveU, many continue to struggle financially. The ban, implemented due to regulatory issues, has had widespread ripple effects, with workers urging for its revocation under regulated guidelines.
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Swiggy, Zomato operations hit as delivery workers strike in Mumbai
Economic Times
·
1y ago
Medial
The food delivery operations of Swiggy and Zomato were affected due to a strike by their delivery workers in Mumbai. The strike was organized by multiple organizations, demanding better working conditions, insurance coverage, and equitable access to incentives. The workers also called for the implementation of a Social Security Bill for gig workers and the creation of a tripartite board. The companies did not respond to the strikes. Similar strikes are being considered by workers from other organizations.
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