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GenAI will transform banking with focused customer experiences: Deutsche Bank

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GenAI will transform banking with focused customer experiences: Deutsche Bank

Deutsche Bank's Chief Technology, Data, and Innovation Officer, Bernd Leukert, believes that Generative Artificial Intelligence (GenAI) will revolutionize the banking industry and drive unprecedented digitalization. Leukert emphasizes the need for a unified approach to user experiences, similar to Apple's concept of a consistent App Store interface. GenAI applications mentioned include document processing, code development, chatbots, and content analysis. However, challenges surrounding data privacy, security, and AI integration need to be addressed. Deutsche Bank partners with Google and Microsoft to leverage the cloud for banking applications and end-user services. The bank aims to improve industry resilience, boost revenues, and reduce costs through AI initiatives.

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