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From JRD Tata to Kalanithi Maran: Sanjiv Kapoor, ex-Jet Airways CEO, shares lessons learnt from top business tycoons

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Former Jet Airways CEO Sanjiv Kapoor shares lessons from six influential business leaders: Richard Anderson taught him to prioritize customer convenience, Stan Pace valued differing views, Kalanithi Maran emphasized paying staff during crises, PRS Oberoi focused on learning from failure, Herb Kelleher stressed employee happiness over "customer is always right" philosophy, and JRD Tata, the founder of many Tata Group companies, remains a profound influence. These lessons have profoundly shaped Kapoor's career in the airline and travel industry.