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Freshworks appoints Srinivasan Raghavan as chief product officer to drive AI-driven innovation

Economic TimesEconomic Times Ā· 2m
Freshworks appoints Srinivasan Raghavan as chief product officer to drive AI-driven innovation

Freshworks, a leading SaaS company, has appointed Srinivasan Raghavan as its new Chief Product Officer (CPO). With extensive experience in the enterprise SaaS industry, Raghavan will be responsible for the product strategy and vision of Freshworks' AI-driven service software. Reporting directly to CEO Dennis Woodside, Raghavan will focus on employee experience, artificial intelligence, and customer experience. Previously, Raghavan served as CPO at RingCentral, launching cloud-based solutions for contact centers, marketing, and sales intelligence. Freshworks, founded in 2010, provides CRM software primarily targeting small and medium businesses, serving more than 68,000 customers globally.

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