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Eternal bets big on Blinkit as food delivery biz shows signs of slowdown

EntrackrEntrackr · 17d ago
Eternal bets big on Blinkit as food delivery biz shows signs of slowdown
Medial

Eternal bets big on Blinkit as food delivery biz shows signs of slowdown Eternal Ltd. (formerly Zomato) posted a strong Q1 FY26 with revenue surging 70% year-on-year to Rs 7,167 crore. However, growth in its core food delivery business appears to be flattening, with momentum now coming from newer verticals such as Blinkit and Hyperpure. The food delivery segment, once synonymous with Zomato, is beginning to show signs of maturity. Revenue from food grew just 16% year-on-year to Rs 2,261 crore, while Net Order Value (NOV) rose 13%, a slight dip from 14% in the previous quarter. Eternal’s chief executive officer (CEO) Deepinder Goyal acknowledged that “20%+ growth looks unlikely this year,” hinting that the post-COVID boom in food delivery may be tapering off as the business enters a slower growth phase. In contrast, quick commerce is rewriting Eternal’s growth story. Blinkit clocked a 127% YoY jump in NOV and a 154% spike in revenue to Rs 2,400 crore, overtaking food delivery for the first time on a full-quarter basis. The 10-minute delivery app now has 1,544 stores (243 added in Q1 alone) and plans to cross 2,000 by December. So, is India’s food delivery market reaching a saturation point? Goyal doesn’t explicitly say so, but signals are clear: while margins in food delivery are stable (5% of NOV), growth is slowing, and further upside is likely to come from operational efficiencies or adjacent offerings, not explosive user demand. Meanwhile, Blinkit is scaling rapidly, not just in metros, but even in smaller cities where profitability gaps are narrowing. “Margins seem to have bottomed out,” said Blinkit CEO Albinder Dhindsa, adding that select cities are already profitable. The business now has a strong line of sight to 5–6% margin in the long term, according to him. Interestingly, Eternal is now extending its “10-minute promise” to meals with its initiative called Bistro. The service currently runs 38 cloud kitchens across Delhi-NCR and Bengaluru, offering ‘high-quality yet affordable food’ in just 10 minutes. The company sees Bistro as a way to tap into unmet demand, particularly among users seeking low-cost, quick meals or snacky options, a segment it believes traditional food delivery players haven't fully addressed. Hyperpure, Eternal’s B2B restaurant supply business, also had a standout quarter with 89% YoY revenue growth. However, this growth may soften in upcoming quarters as Blinkit transitions from a marketplace to an inventory-led model, reducing Hyperpure’s exposure to non-restaurant clients. To navigate this shift, Eternal is also evolving its leadership structure. With the appointment of product leader Aditya Mangla as food delivery CEO, the company is doubling down on tech-first execution. Goyal calls this “rotational leadership”, a system meant to keep decision-making fresh and avoid long-term stagnation at the top. As Goyal puts it, “We want to build companies led by principles, not personalities.” The principle now seems clear: grow where the consumer moves fastest, and that’s not always dinner delivery. While churn has become a perennial feature at Eternal, both in terms of initiatives and even people, the firm continues to be valued (ridiculously so, many would say) highly for potential upsides on its other initiatives like District etc. However, the grocery business as the growth driver comes with its own challenges on the margin front, as seen in the profit shrinkage this quarter. Patient investors might also feel tested if they don't see either of two things in FY26: profitability in the delivery and grocery business, however low the margins, and a breakout in any of the remaining verticals like seen in Hyperpure.

Eternal’s Food Delivery COO Rinshul Chandra resigns

EntrackrEntrackr · 4m ago
Eternal’s Food Delivery COO Rinshul Chandra resigns
Medial

Eternal’s Food Delivery COO Rinshul Chandra resigns Eternal Limited (Zomato) has announced the resignation of Rinshul Chandra, Chief Operating Officer of its Food Ordering and Delivery business. Chandra, a key member of the company’s senior management, tendered his resignation on April 5 and will officially step down on April 7. According to the company’s filing with stock exchanges, Chandra is stepping down to pursue new opportunities and passions aligned with his evolving personal and professional goals​. Chandra joined Zomato (now Eternal) in 2018 as Assistant Vice President of Product and steadily rose through the ranks, serving as Vice President, Head of Business, and eventually taking on the role of Chief Operating Officer for the food delivery segment. Eternal Limited has not yet announced a replacement for Chandra. The development comes shortly after mass layoffs at Zomato. According to media reports, the company let go of around 600 customer support associates within a year of hiring them. Over the past year, Zomato has seen several key departures. Hemal Jain, who served as Global Head of Finance and CFO of Hyperpure, stepped down. Akriti Chopra, the company’s co-founder and Chief People Officer, also left. In October last year, Gunjan Soni resigned from her position as an Independent Director. Zomato recently rebranded itself to Eternal, which will comprise four major businesses: Zomato, Blinkit, District, and Hyperpure.

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