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Chatbots raring to read the room: AI sentiment analysis

Techradar

· 4m
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The use of natural language processing and AI-powered chatbots can greatly enhance sentiment analysis in customer service. By accurately analyzing customer sentiment, chatbots can provide more tailored and appropriate responses, leading to improved customer satisfaction. Additionally, sentiment analysis can help identify customer behavior patterns and provide valuable insights for optimizing CX strategies. Collaboration between chatbots and human agents can further improve customer experiences. As customer expectations continue to rise, businesses should invest in advanced chatbot tools to enhance their support processes and drive higher satisfaction levels.

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