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Another job AI could take over? Not tech but THIS one, believes TCS Chief

Livemint

Livemint · 1y ago

Another job AI could take over? Not tech but THIS one, believes TCS Chief

Tata Consultancy Services CEO, K Krithivasan, believes that artificial intelligence (AI) has the potential to revolutionize call centers, leading to fewer incoming calls. He suggests that with the proactive capabilities of AI, call centers could predict calls and address customer concerns before they occur. Krithivasan highlighted the role of generative AI and the use of chatbots to analyze customer history and perform tasks traditionally handled by call center agents. However, he cautioned against overestimating the immediate benefits of AI and emphasized the need for workforce training to meet the growing demand for tech talent.

Related News

AI needs decade+ to reach human-like smarts, says pioneer

Economic Times

Economic Times · 10m ago

AI needs decade+ to reach human-like smarts, says pioneer

According to Yann LeCun, vice president and chief AI scientist at Meta, it could take AI systems more than a decade to achieve human-level intelligence. Achieving artificial general intelligence (AGI) would require AI systems to be conscious of the physical world, have persistent memory, and the ability to reason. LeCun believes that regulations based on the assumption that AI is inherently dangerous are misguided. He sees India as a promising hub for building AI applications with its abundance of trained engineers. Economists don't foresee AI causing unemployment but anticipate a transformation of job roles. The key is to train the workforce to leverage new technologies effectively.

AI can create more jobs than it potentially eliminates: Tech Mahindra's CP Gurnani

Economic Times

Economic Times · 1y ago

AI can create more jobs than it potentially eliminates: Tech Mahindra's CP Gurnani

Tech Mahindra's outgoing CEO, CP Gurnani, believes that generative AI technology has the potential to create more job opportunities rather than eliminating them. While there have been concerns about the impact of AI on job markets, Gurnani asserts that skilled individuals will not be replaced and that new jobs will also be created. He encourages young engineers to adapt to the changing world and independently acquire new skills. This perspective contrasts with the notion that AI could lead to significant job losses.

Thanks to AI, you don't need a computer science degree to get a job in tech, IBM AI chief says

Business Insider

Business Insider · 1y ago

Thanks to AI, you don't need a computer science degree to get a job in tech, IBM AI chief says

According to IBM's AI chief, a computer science degree may no longer be required to land a job in tech. IBM's global managing partner for generative AI, Matthew Candy, stated that AI would accelerate the process of idea generation and product development, making it easier for individuals without technical skills. Soft skills like critical thinking and creativity would become more valuable in the age of AI. Candy also mentioned that AI advancements could impact the arts by enabling individuals to take on design roles without traditional qualifications.

AI deals between Microsoft and OpenAI, Google and Samsung, in EU crosshairs

Economic Times

Economic Times · 1y ago

AI deals between Microsoft and OpenAI, Google and Samsung, in EU crosshairs

The European Union (EU) may launch an antitrust investigation into Microsoft's collaboration with OpenAI due to concerns over exclusivity clauses, while Google's AI deal with Samsung is also under scrutiny. EU regulators are seeking additional perspectives to understand the potential negative impact on competitors. This highlights worldwide unease about tech giants leveraging their dominance in the AI sector. EU competition chief, Margrethe Vestager, has sent information requests to major tech companies regarding their AI partnerships. Microsoft's partnership with OpenAI will not be subject to EU merger rules, but concerns persist regarding Big Tech blocking smaller AI developers. Google's arrangement with Samsung is also being examined, as are acqui-hires, where one company acquires another primarily for talent.

TCS skips labour ministry meet, reaffirms it will honour job offers in written reply - The Economic Times

Economic Times

Economic Times · 27d ago

TCS skips labour ministry meet, reaffirms it will honour job offers in written reply - The Economic Times

Tata Consultancy Services (TCS) skipped a scheduled meeting with the Chief Labour Commissioner but sent a written response, confirming it will honour all job offers despite onboarding delays. These delays are attributed to global market conditions and project deferments. The employee rights group NITES criticized the lack of a clear onboarding schedule and is demanding compensation and mental health support for affected individuals. TCS recently announced plans to lay off 12,000 employees due to shifting project demands.

AI will reshape jobs, not erase them: LinkedIn’s Reid Hoffman tells students

Economic Times

Economic Times · 2m ago

AI will reshape jobs, not erase them: LinkedIn’s Reid Hoffman tells students

LinkedIn cofounder Reid Hoffman encourages young people to embrace AI as a tool for enhancing job prospects rather than fearing job loss. He believes AI will reshape but not erase jobs, emphasizing its potential to highlight unique skills, especially for younger generations. While concerns persist about AI impacting entry-level positions, industry leaders like Nvidia CEO Jensen Huang and investor Mark Cuban argue that AI will create new jobs, supporting innovation and employment growth.

NITES alleges forced employee transfers at TCS, files complaint

Livemint

Livemint · 1y ago

NITES alleges forced employee transfers at TCS, files complaint

NITES, a grievance agency for IT employees, has filed a complaint against Tata Consultancy Services (TCS) with the Ministry of Labour and Employment. The complaint alleges that TCS has been forcibly transferring over 2,000 employees without proper notice or consultation. NITES has requested the ministry to investigate the matter and take appropriate action. TCS has not responded to these allegations but has referred to the transfers as routine. NITES has previously accused TCS of other labor issues and demanded compensation for affected employees.

State government intervention not needed in TCS layoffs: Priyank Kharge - The Economic Times

Economic Times

Economic Times · 28d ago

State government intervention not needed in TCS layoffs: Priyank Kharge - The Economic Times

Karnataka IT minister Priyank Kharge stated that government intervention is unnecessary in the recent TCS layoffs, which involved nearly 12,000 job cuts due to business overestimation and skill mismatch, not AI disruption. The state will only intervene if AI upskilling incentives are required to safeguard jobs. The Karnataka Labour Minister had requested TCS to explain the layoffs, while the Karnataka State IT/ITeS Employees Union filed a complaint alleging violations of labor laws.

You are not going to lose your job to AI: Nvidia CEO Jensen Haung

Economic Times

Economic Times · 3m ago

You are not going to lose your job to AI: Nvidia CEO Jensen Haung

Nvidia CEO Jensen Huang discussed AI's job impact at the Milken Institute’s Global Conference 2025, emphasizing that while AI will affect every job, people won't lose jobs to AI but rather to those using AI. He highlighted AI's potential to bridge the tech gap and increase global GDP, urging adoption to avoid being left behind. Amid concerns, Huang noted an existing worker shortage and suggested AI could reintegrate millions into the workforce.

Adecco chief says AI will create new jobs

Economic Times

Economic Times · 1y ago

Adecco chief says AI will create new jobs

The head of Adecco, the world's largest temporary staffing agency, believes that while artificial intelligence (AI) may disrupt and revolutionize job markets, it will also create new positions. Denis Machuel states that AI, such as generative AI capable of creating content, could reshape various professions from meteorologists to lawyers. He emphasizes the uncertainty of how AI will unfold in the next five years, causing a balance between job creation and destruction. Machuel believes that white-collar workers may be more impacted in the short term, particularly in tasks related to information management. He also highlights the potential for upskilling and re-skilling through AI tools.

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