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Another job AI could take over? Not tech but THIS one, believes TCS Chief

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Tata Consultancy Services CEO, K Krithivasan, believes that artificial intelligence (AI) has the potential to revolutionize call centers, leading to fewer incoming calls. He suggests that with the proactive capabilities of AI, call centers could predict calls and address customer concerns before they occur. Krithivasan highlighted the role of generative AI and the use of chatbots to analyze customer history and perform tasks traditionally handled by call center agents. However, he cautioned against overestimating the immediate benefits of AI and emphasized the need for workforce training to meet the growing demand for tech talent.

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