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Amazon Fined INR 40K by Mumbai Court for Not Delivering INR 100 Rakhi

StartupTalky · 1m

A Mumbai consumer dispute redressal tribunal fined Amazon INR 40,000, including legal fees, for failing to deliver a Rakhi valued at INR 100. The customer, after placing an online order that was subsequently cancelled, sought compensation for unfair trading practices. Amazon argued it was only a facilitator and not responsible for deliveries. However, the tribunal held Amazon accountable for the transaction and delivery, noting service deficiency and ordered the payment within 60 days.