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‘Adoption of generative AI key for customer centricity’

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‘Adoption of generative AI key for customer centricity’

The Mint AI for Business Summit, in association with IBM, highlighted the increasing use of generative AI across different sectors. Panelists discussed the importance of investing in AI and its potential benefits. Mahindra Group highlighted four areas where generative AI has been successful: customer service, technical processes, troubleshooting, and analysis. Axis Bank emphasized the time-saving benefits of generative AI in content creation and mentioned its application in consumption behavior. IndusInd Bank emphasized the unlimited potential of generative AI when fed with relevant data. Overall, AI adoption was seen as key for business growth, but ethical considerations and long-term planning were also highlighted.

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