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Vivek Joshi

Director & CEO @ Exc... • 3m

The REAL Startup Success Blueprint: Unspoken Truths 1. "Boring" Operational Excellence: It's not sexy, but robust processes, clear communication, and disciplined finances are your bedrock. Without them, scaling leads to chaos and burnout. 2. "Unsexy" Customer Retention: Everyone chases new users, but loyal customers are gold. Proactive support, understanding customer lifetime value, and genuine care foster a stable, profitable base. 3. Psychological Safety: Culture isn't perks; it's trust. Creating an environment where teams feel safe to risk and speak ensures innovation, high morale, and low turnover. 4. The Power of "No": Founders are bombarded. Ruthlessly prioritizing and declining even good ideas, guided by a clear vision, prevents resource dilution & maintains focus. Saying "no" builds a stronger product. 5. Long-Game Patience: Success is a marathon, not a sprint. Celebrate small wins, learn from setbacks, & persist. Sustainable growth takes time; immediate gratification is rare.

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