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Zomato Pauses New Refund-Sharing Policy with Restaurants Weeks after rolling out a policy requiring restaurant partners to bear 50% of refund costs, foodtech giant Zomato has now put the move on hold. In emails sent to its restaurant partners, the c

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ashish joe

Cofounder & CBO @ QU... • 21h

It's a significant move for them, as the cost of losing a customer is greater than the cost of resolving the issue.

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