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Swiggy introduces 'Seal' badge for food quality standards among restaurant partners
Economic Times
·
9m ago
Medial
Online food delivery platform Swiggy has launched the 'Swiggy Seal' initiative to improve hygiene and food quality among its restaurant partners. The program is currently active in Pune and will eventually expand to over 650 cities across India. Restaurants with the 'Swiggy Seal' badge have undergone a hygiene audit and meet the platform's standards. Swiggy plans to provide partners with customer feedback and insights to help them improve their practices. The company has partnered with FSSAI-accredited agencies to offer professional hygiene audits to participating restaurants.
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Swiggy launches career growth initiative for delivery partners under “Project Next”
YourStory
·
10m ago
Medial
Food delivery platform Swiggy has launched a career growth initiative called "Project Next" for its delivery partners. The initiative aims to tap into the partner network to accelerate restaurant onboarding. Delivery partners will have the opportunity to take on new roles within Swiggy, such as sales executives, as part of the project. This initiative is part of Swiggy's larger program called "Swiggy Skills", which offers training and employment opportunities in various roles. Through Project Next, delivery partners will be responsible for onboarding and managing Swiggy's restaurant network, particularly in Tier II and Tier III cities.
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Swiggy hikes its platform fee on food orders to Rs 3
Economic Times
·
1y ago
Medial
Swiggy, the popular food delivery platform, has increased its platform fee on food orders to ₹3. The fee hike aims to help the company cover its operational costs and ensure profitability amid tough competition in the online food delivery industry. Despite facing criticism from restaurant partners, Swiggy remains committed to providing value to its customers and expanding its services across the country.
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Swiggy launches market intelligence dashboard for restaurant partners
YourStory
·
1y ago
Medial
Food delivery platform Swiggy has introduced a Market Intelligence Dashboard for its restaurant partners. The tool provides comprehensive insights into a partner's business, allowing them to track performance, analyse operational metrics, and monitor marketing spend. The dashboard features an overview tab comparing restaurant performance to the overall market, as well as business and operational metrics that track essential indicators. It also enables analysis of customer behaviour and conversion rates, as well as marketing efforts. Swiggy aims to help its partners benchmark their performance, identify areas for improvement, and make informed business decisions.
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NRAI and food delivery platforms clash over private labels
YourStory
·
6m ago
Medial
The National Restaurant Association of India (NRAI) has expressed concerns over food delivery platforms like Swiggy and Zomato introducing private labels, potentially affecting restaurant partners. NRAI President Sagar Daryani highlighted the competitive pressure adding to restaurants' challenges. Zomato CEO Deepinder Goyal reassured that they wouldn't compete with partners through private labels. Discussions are ongoing, and NRAI plans to seek legal intervention and approach the Competition Commission of India for resolution.
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Swiggy Launches ‘Smart Links’ To Help Restaurants Boost Sales
Inc42
·
1y ago
Medial
Swiggy, a major food delivery app in India, has announced the launch of a marketing tool called 'Smart Links'. The tool allows restaurants to redirect customers from social media posts and advertisements directly to their menu pages on the Swiggy app. It aims to help restaurants leverage their social media following and increase sales. Additionally, Smart Links provides insights into customer behavior, allowing restaurant partners to optimize their social media campaigns. The tool has driven over 4 million menu sessions for 35,000+ restaurant partners during the pilot phase. Swiggy is preparing for a $1 billion public listing on the stock market later this year.
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CCI probe finds Zomato, Swiggy breached antitrust laws
Economic Times
·
9m ago
Medial
An investigation by India's Competition Commission has revealed that food delivery giants Zomato and Swiggy breached competition laws by favoring certain restaurant chains listed on their platforms. Zomato engaged in exclusivity contracts with partners for lower commissions, while Swiggy guaranteed business growth to exclusive players. These arrangements hinder market competition and reduce options for consumers. The investigation, initiated in 2022 after a complaint from the National Restaurant Association of India, is awaiting a final decision on penalties or changes to the companies' practices. Zomato, Swiggy, and the Commission declined to comment on the matter.
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Zomato rival Swiggy launches Swiggy Photoshoot for restaurants
IndianStartupNews
·
1y ago
Medial
Swiggy, a leading Indian food delivery company, has introduced a new feature called 'Photoshoot' that utilizes artificial intelligence (AI) to assist restaurants in capturing better menu photos. With this tool, restaurant owners can use their smartphones to snap pictures of their dishes through the Swiggy Owner app. The AI checks and improves the quality of the photos, eliminating the need for professional photographers. Swiggy claims that good menu photos can significantly increase orders, and about 10,000 restaurants have already started using this AI tool in the first month. Swiggy has been actively incorporating AI across its platform to enhance user experience and support restaurant growth.
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MSDE partners with Swiggy to provide skilling, employment opportunities within its network
Economic Times
·
11m ago
Medial
The Ministry of Skill Development and Entrepreneurship has partnered with food delivery platform Swiggy to create skilling and employment opportunities within Swiggy's network. The initiative aims to benefit 2.4 lakh delivery partners and staff of restaurant partners associated with Swiggy by offering employment, internships, and training opportunities in restaurant operations and retail management. The partnership integrates Swiggy's delivery partner platform with the Skill India Digital Hub, providing access to online skill development courses and certifications for Swiggy's workforce. The collaboration aims to drive economic growth in the logistics sector and promote skill development aligned with the government's vision.
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Swiggy’s 10-minute food delivery service Bolt expands to over 500 cities
Economic Times
·
3m ago
Medial
Swiggy's 10-minute food delivery service, Bolt, has expanded to over 500 cities in India within six months of its launch. Supported by a network of over 45,000 restaurant partners, the service has gained significant traction across metro, Tier II, and Tier III cities. Rohit Kapoor, CEO of Swiggy Food Marketplace, highlighted Bolt's alignment with modern consumer demands for quick, uncompromised food delivery. He called the rapid expansion to 500 cities an impressive beginning.
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Restaurants Allege Zomato, Swiggy Charge Them for Ads, Discounts Without Consent
OutlookIndia
·
1m ago
Medial
Several restaurant owners have accused food delivery platforms Zomato and Swiggy of charging them for ads and discounts without consent. These unexpected deductions have become more frequent, sparking concerns among restaurateurs, who claim that consent procedures for ads and discounts are either unclear or disregarded. Industry insiders link these practices to the platforms' aggressive push for profitability. Swiggy allegedly lacks a clear consent process, while Zomato's consent mechanisms are criticized for technical errors and auto-approvals.
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