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News on Medial
How NoBroker’s in-built AI model Convozen leverages insights from customer interactions
YourStory
·
1y ago
Medial
Proptech startup NoBroker, India's first proptech unicorn, has launched Convozen, a small language model (SLM) AI platform that leverages machine learning (ML) to transcribe and analyse customer conversations in multiple languages. The B2B platform integrates standard operating procedures (SOPs) and a knowledge base, automating quality assessment and providing insights to improve business operations. Convozen's features include transcription of customer-agent conversations, sentiment analysis, real-time support and guidance for service agents, and personalised dashboards. The platform claims to automate up to 90% of call audits and improve agent performance by 30%.
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How entrepreneurs can leverage AI to maximise the value of their customer interactions
Economic Times
·
1y ago
Medial
Artificial intelligence (AI) has the potential to enhance the customer experience and drive sales. AI can learn from customer interactions, providing personalized shopping experiences and improving support interactions. AI tools can analyze customer conversations in real-time, providing valuable insights to sales, customer support, and project management teams. Machine learning can optimize user interfaces, curate suggested products, and even customize marketing tactics. Additionally, AI can help businesses understand supply chain dynamics and stay ahead of customer preferences. While AI can minimize human variance in customer support, maintaining a human element is still crucial for successful interactions. Overall, AI is reshaping businesses and offering opportunities for increased customer satisfaction and success.
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Gupshup rolls out multimodal AI agents to fuel AI adoption for enterprises
YourStory
·
5m ago
Medial
Conversational AI platform Gupshup has launched a comprehensive AI Agent Library, featuring industry-specific, pre-built agents designed to enhance enterprise operations. Built on large language models, these agents streamline customer experience and operational efficiency across multiple channels like WhatsApp and SMS. The introduction aligns with a growing trend in agentic AI, as companies aim to modernize interactions through advanced language capabilities. Enterprises benefit from personalized, efficient, and language-inclusive AI-driven interactions. Gupshup plans further AI expansions.
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Former Top Google Researchers Have Made a New Kind of AI Agent
Wired
·
22d ago
Medial
A new AI agent, Asimov, developed by Reflection, a startup founded by former Google researchers, aims to revolutionize software development. Asimov leverages reinforcement learning to understand how software is built, reading code, emails, and documents to improve coding efficiency. While still in development, Reflection claims it outperforms other AI tools, though some experts remain cautious. The company envisions Asimov eventually autonomously building and repairing software, contributing to superintelligent AI advancements.
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The Rise Of Gen AI: How Artificial Creativity Is Reshaping Customer Engagement
Inc42
·
1y ago
Medial
Gen AI, or Generation AI, is revolutionizing customer engagement and experience. It has the potential to boost India's economy by $1.2 Tn to $1.5 Tn in the next seven years. Gen AI goes beyond automating repetitive tasks and is capable of creating personalized responses to customer queries, resolving customer interactions, and providing intelligent solutions. It helps brands anticipate customer needs and offers tailored recommendations. Gen AI's data analysis abilities provide insights into customer behavior and optimize customer support by promptly resolving issues. It also assists in effective marketing by curating campaigns based on customer data. Overall, Gen AI is transforming customer satisfaction and engagement.
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Darwix AI raises $1.5 Mn in seed funding round
Entrackr
·
1m ago
Medial
Darwix AI raises $1.5 Mn in seed funding round Darwix AI, an omnichannel generative AI platform for enterprise sales and service conversations, has raised $1.5 million in a seed funding round from Rebalance, IPV, JITO Incubation and Innovation Foundation, Growth Sense, and Growth91, along with participation from angel investors such as Ankit Nagori, Sanjay Suri, Amit Lakhotia, and Mekin Maheshwari. The fresh capital will be used for product development and market expansion, the company said in a press release. Co-founded in 2022 by Ajay Sethi, Hanit Awal, and Kushal Das, Darwix AI has built a first-of-its-kind, deeply integrated omnichannel generative AI stack that provides conversational intelligence, assistance, and automation for enterprise sales. Its all-in-one platform is designed to give organizations complete visibility into customer interactions and enhance each customer touchpoint. According to the company, its generative AI stack powers omnichannel interactions for large enterprises in banking, financial services, insurance, and retail sectors, with a presence across leading players in the United States, India, and the Middle East. Built on a proprietary multi-tenant large language model infrastructure with advanced software and hardware integrations, the solution is tailored to empower these industries. “Our goal is to offer a unified generative AI stack that not only understands but also elevates every customer interaction with actionable intelligence and automation. This fundraise gives us the fuel to double down on product innovation and expand our presence in the United States,” said Ajay Sethi, Co-founder of Darwix AI. The company’s Transform Plus platform delivers real-time conversational intelligence, agent assistance, and automation across voice, chat, email, and in-person channels through its multi-tenant infrastructure.
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Amazon introduces Nova Sonic, a new foundation model for voice AI
YourStory
·
4m ago
Medial
Amazon has unveiled Nova Sonic, a new voice-focused AI model that integrates speech recognition, language processing, and synthesis into one system, enhancing natural-sounding AI conversations. This model enables the development of voice-based applications in various sectors like customer service, healthcare, and education. Nova Sonic aims to offer more natural interactions, matching conversational tone and style, and is touted as cost-efficient compared to competitors. Additionally, Amazon launched Nova Reel 1.1 for generating short videos from text.
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Blok is using AI personas to simulate real-world app usage | TechCrunch
TechCrunch
·
29d ago
Medial
Blok leverages AI to simulate real-world app usage using user personas, enabling developers to predict user behavior before coding, thus improving app features. Founded by Tom Charman and Olivia Higgs, Blok has raised $7.5 million and aims to provide a predictive testing layer, contrasting with existing reactive tools. By simulating different user interactions, Blok offers insights into app feature performance without requiring live testing, thus enhancing app development efficiency, particularly in complex or high-risk sectors like finance and healthcare.
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OpenAI expands its custom model training program
TechCrunch
·
1y ago
Medial
OpenAI has expanded its Custom Model program, allowing enterprise customers to develop tailored generative AI models for specific use cases. The program, launched last year, allows companies to work with OpenAI researchers to train and optimize models for specific domains. The expansion includes assisted fine-tuning, which leverages techniques beyond fine-tuning to improve model performance, and custom-trained models built using OpenAI's base models. OpenAI believes that personalized models will become the norm for organizations seeking more meaningful, specific impact from AI implementations. The company has also introduced new features for developers working with GPT-3.5.
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Godrej Capital launches Generative AI to enhance insights-driven customer engagements
Livemint
·
8m ago
Medial
Godrej Capital, the financial services arm of Godrej Industries Group, has implemented Generative AI (GenAI) solutions to improve customer interactions, credit risk assessment, and loan disbursement. GenAI is used to analyze customer calls and emails, providing actionable insights for service enhancements. It also analyzes Net Promoter Score feedback to identify trends in customer satisfaction. Additionally, GenAI is applied to real-time data from credit bureaus and bank statements for credit risk assessment. Godrej Capital is also launching a platform called SAKSHAM-AI/ML, which allows for the implementation of GenAI and ML capabilities. The company aims to provide responsible and innovative financial solutions while ensuring data protection.
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Mphasis Rolls Out AI-Powered Document Processing Platform
Inc42
·
1y ago
Medial
Bengaluru-based IT solutions provider, Mphasis, has introduced an AI-powered intelligence platform, DeepInsights Doc AI, for document processing. The platform uses artificial intelligence to extract text-specific information from various document formats and layouts. This information can then be integrated with other IT systems to generate actionable insights. Mphasis believes that this platform will significantly improve productivity, customer service, and risk management for enterprise clients. Founded in 1998, Mphasis leverages next-generation technology to assist businesses in digital transformation. The technology market is expected to generate $1,364 billion in revenue by 2024.
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