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GenAI will transform banking with focused customer experiences: Deutsche Bank
Livemint
ยท
1y ago
Medial
Deutsche Bank's Chief Technology, Data, and Innovation Officer, Bernd Leukert, believes that Generative Artificial Intelligence (GenAI) will revolutionize the banking industry and drive unprecedented digitalization. Leukert emphasizes the need for a unified approach to user experiences, similar to Apple's concept of a consistent App Store interface. GenAI applications mentioned include document processing, code development, chatbots, and content analysis. However, challenges surrounding data privacy, security, and AI integration need to be addressed. Deutsche Bank partners with Google and Microsoft to leverage the cloud for banking applications and end-user services. The bank aims to improve industry resilience, boost revenues, and reduce costs through AI initiatives.
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GenAI to help 60% of Asia's top firms boost worker retention: report
Economic Times
ยท
1y ago
Medial
According to a report by IDC, around 60% of Asia's top companies plan to upgrade their hardware and software technologies by 2025 to improve worker retention. The report also predicts that businesses that utilize GenAI (generative AI) for smart document handling will be able to discover 20% more ways to use it, leading to increased productivity and better customer experiences. The report suggests that skill development and the adoption of GenAI could drive significant productivity gains and transform job roles in organizations.
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SVBโs commercial banking president: โCome on back, the waterโs fineโ
TechCrunch
ยท
1y ago
Medial
Silicon Valley Bank's collapse in March created a void in the banking world, prompting startups and investors to seek new alternatives. Mercury and Piermont Bank experienced an influx of calls during that time, with Mercury gaining $2 billion and 3,000 customers, while Piermont focused on opening accounts rapidly. The panel discussion at TechCrunch Disrupt Fintech Stage explored filling the gap left by Silicon Valley Bank, emphasizing the importance of culture, improving banking experiences, and the need for adaptable products from banking partners. Safety and stability remain crucial factors in choosing a banking partner.
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IntrCity Secures Rs. 37 Crore In Its Series C Round Led by Mirabilis Investment Trust
OutlookIndia
ยท
1y ago
Medial
Fiserv, a payments and financial services technology company, has named Murali Nair as the General Manager of India and South Asia. Nair will be responsible for overseeing the client franchise, delivering innovative banking and payment solutions in these regions. With over 30 years of experience in the financial industry, Nair has held leadership positions at CRED, Zeta, Visa, Mastercard, Citibank, Deutsche Bank, and Barclays Bank. Fiserv is a leading player in India's fintech sector, providing banking solutions and merchant acquiring services, enabling diverse payment methods for omnichannel commerce.
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The Enterprise Opportunity: SaaS Startups, Indiaโs IT Giants Riding The GenAI Wave
Inc42
ยท
1y ago
Medial
Indian IT services companies like TCS, Wipro, and Infosys are embracing GenAI capabilities for various internal and external use cases. These companies are initially using GenAI to optimize operations, but the ultimate goal is to provide GenAI-based solutions to customers. India's digital product startups have been built on the legacy established by IT services giants, making the GenAI revolution significant for the Indian enterprise landscape. Adoption of GenAI is cautious, with companies primarily focusing on streamlining operations and improving customer and employee experience. However, the potential for GenAI to transform large enterprises is immense, and its adoption is expected to increase in the coming years.
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NBFC co SMFG India gets โฌ91 million loan from Deutsche Bank
YourStory
ยท
8m ago
Medial
Deutsche Bank has provided a loan of 91 million euros to SMFG India Credit, a non-banking financial company. The three-year loan is aimed at supporting small businesses and women borrowers in underserved semi-urban areas. SMFG India Credit's CFO, Pankaj Malik, stated that the loan aligns with the company's commitment to sustainable growth and financial inclusion. Deutsche Bank's Head of Cash Management and Trade Finance, Rajesh Thakur, emphasized the bank's dedication to promoting sustainable finance in India.
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IntrCity Secures Rs. 37 Crore In Its Series C Round Led by Mirabilis Investment Trust
OutlookIndia
ยท
1y ago
Medial
Fiserv, a payments and financial services technology company, has named Murali Nair as the general manager of India and South Asia. Nair will be responsible for overseeing the Fiserv client franchise in these regions, focusing on delivering innovative banking and payment solutions to financial institutions, merchants, and consumers. With over 30 years of experience in the financial services industry, Nair has held leadership positions at CRED, Zeta, Visa, Mastercard, Citibank, Deutsche Bank, and Barclays Bank. Fiserv is a major player in India's fintech sector, providing banking, digital, and payment solutions to financial institutions and fintech companies.
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Godrej Capital launches Generative AI to enhance insights-driven customer engagements
Livemint
ยท
8m ago
Medial
Godrej Capital, the financial services arm of Godrej Industries Group, has implemented Generative AI (GenAI) solutions to improve customer interactions, credit risk assessment, and loan disbursement. GenAI is used to analyze customer calls and emails, providing actionable insights for service enhancements. It also analyzes Net Promoter Score feedback to identify trends in customer satisfaction. Additionally, GenAI is applied to real-time data from credit bureaus and bank statements for credit risk assessment. Godrej Capital is also launching a platform called SAKSHAM-AI/ML, which allows for the implementation of GenAI and ML capabilities. The company aims to provide responsible and innovative financial solutions while ensuring data protection.
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Former execs of WaterBridge, Deutsche Bank, Lazard float micro VC firm
VCCircle
ยท
9m ago
Medial
Former executives from Lazard India, WaterBridge Ventures, and Deutsche Bank India have come together to establish Kriscore Capital, a micro venture capital and investment banking platform in India. Kriscore Capital aims to invest in Indian tech startups and also assist them in raising capital. With a team of experienced professionals, this new firm hopes to provide expertise and support to the growing startup ecosystem in India.
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User complaints spiked at Paytm Payments Bank even before RBI action
Economic Times
ยท
1y ago
Medial
Paytm Payments Bank experienced a significant increase in customer complaints in the last financial year, even before facing regulatory action. In FY23, the bank reported 66,751 complaints, compared to 26,692 the previous year. Internet and mobile banking-related complaints were the highest, followed by issues with account opening and account operations. The bank's growth in customer base contributed to the escalation of problems. In contrast, rival Airtel Payments Bank reported 445 complaints in FY23. Paytm Payments Bank has recently been instructed to suspend its basic banking services by the Reserve Bank of India.
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Mubadala leads $120-mn funding in education-focused NBFC Avanse
VCCircle
ยท
1y ago
Medial
Avanse Financial Services, an education-focused non-banking financial company (NBFC), has raised $120 million in funding led by Abu Dhabi-based Mubadala Investment Company. The funds will be used to strengthen Avanse's position in the education financing sector and improve customer experiences. Avanse provides education loans to students and capital to educational institutions in India. The company's assets under management stood at approximately $1.6 billion as of December 2023. The funding round also included participation from Avendus PE, the private equity arm of financial advisory services provider Avendus.
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