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CrowdStrike update that caused global outage likely skipped checks, experts say

Economic Times

Economic Times · 12m ago

CrowdStrike update that caused global outage likely skipped checks, experts say

On Friday, a routine update from cybersecurity software company CrowdStrike caused widespread disruptions as clients' computer systems crashed globally. The update was intended to enhance security against hacking, but faulty code resulted in one of the most significant tech outages in recent years. CrowdStrike issued information to fix affected systems, but experts noted that manual removal of the flawed code would take time. The incident highlights the importance of rigorous quality checks before deploying software updates. CrowdStrike's dominance, with over half of Fortune 500 companies and major government bodies as clients, magnified the global impact of the outage.

Related News

Google-parent Alphabet cut stake in Crowdstrike before July global outage

Economic Times

Economic Times · 11m ago

Google-parent Alphabet cut stake in Crowdstrike before July global outage

Alphabet, the parent company of Google, has reduced its stake in cybersecurity firm Crowdstrike before the global outage caused by a software update. Alphabet cut its stake from 855,789 shares to 427,895 class A shares. Crowdstrike has not yet responded to requests for comment. The tech outage on July 19, caused by a Crowdstrike software update, impacted various sectors and resulted in a 35% drop in Crowdstrike shares. Shareholders have sued the company over misleading assurances regarding its software. Delta Airlines claims the outage cost them $500 million and is seeking compensation from Crowdstrike and Microsoft.

IT outage: Microsoft deploys hundreds of engineers, experts to restore services

Economic Times

Economic Times · 12m ago

IT outage: Microsoft deploys hundreds of engineers, experts to restore services

Microsoft has deployed hundreds of engineers and experts to help restore services for customers following an outage caused by its cybersecurity partner, CrowdStrike. The global outage, which affected around 8.5 million devices worldwide, was caused by an update from CrowdStrike on July 18. The disruption impacted various businesses, including airports and airlines in India. Microsoft is collaborating with other cloud providers, such as Google Cloud Platform and Amazon Web Services, to address the issue and provide technical guidance and support to affected customers. The incident highlights the interconnected nature of the technology ecosystem and the importance of prioritizing safe deployment and disaster recovery.

The Godfather neutralised, but malware mafia alive and kicking

Economic Times

Economic Times · 11m ago

The Godfather neutralised, but malware mafia alive and kicking

Cybersecurity experts have warned that malicious domains and phishing campaigns are still active, targeting companies impacted by the global outage caused by faulty software from CrowdStrike. Cybercriminals are taking advantage of the chaos caused by the CrowdStrike crisis and using phishing emails to distribute malware and ransomware. Nearly 37,000 employees from top global organizations have fallen victim to these phishing campaigns. Malicious domains, with names resembling CrowdStrike, are being used to trick employees into paying for system recovery. In total, 900 such domains have been detected since the outage, affecting various industries including aviation, banking, and IT.

Malicious actors trying to exploit global tech outage for their own gain

Economic Times

Economic Times · 12m ago

Malicious actors trying to exploit global tech outage for their own gain

Government cybersecurity agencies and CrowdStrike CEO George Kurtz are warning businesses and individuals about phishing schemes related to the recent software update outage caused by CrowdStrike. Malicious actors are posing as CrowdStrike employees or tech specialists offering assistance. Airlines, especially in the US, have been heavily affected by the outage, with thousands of flights canceled. Healthcare systems faced clinic closures and restricted access to patient records. Questions are being raised about the quality control of the software update from CrowdStrike, and experts expect scammers to exploit the situation through targeted phishing attempts. Affected businesses should only use a fix from CrowdStrike and be wary of unsolicited help.

When tech fails, it is usually with a whimper instead of a bang

Economic Times

Economic Times · 12m ago

When tech fails, it is usually with a whimper instead of a bang

A routine software upgrade led to a global software outage recently, serving as a reminder of how vulnerable our technology-dependent lives can be. The outage, caused by a Windows software update from cybersecurity company CrowdStrike, crashed computers worldwide, causing panic and frustration. This incident highlights the potential risks associated with interconnected systems and the need for proper testing before deploying updates. While this outage was not caused by malicious intent, it serves as a sobering reminder that even mundane technological failures can have significant consequences.

Microsoft Outage: IT Ministry issues advisory, says problem related to recent update in product

Economic Times

Economic Times · 12m ago

Microsoft Outage: IT Ministry issues advisory, says problem related to recent update in product

The Indian Computer Emergency Response Team (CERT-In) has issued an advisory following disruptions in global and Indian airlines, banks, and other institutions caused by an outage in Microsoft products. The outage appears to be related to a recent update in the CrowdStrike agent Falcon Sensor, causing Windows hosts to crash and display a Blue Screen of Death (BSOD). The issue has been identified and updates have been released to resolve it. Microsoft users worldwide, including in India, have reported service outages across various Microsoft services. The cause of the outage is believed to be a new update from cybersecurity software firm CrowdStrike.

CrowdStrike executive questioned by lawmakers over global tech outage

Economic Times

Economic Times · 9m ago

CrowdStrike executive questioned by lawmakers over global tech outage

Lawmakers questioned an executive from cybersecurity firm CrowdStrike about a global technology outage caused by a faulty update sent to CrowdStrike software running on Microsoft's Windows operating system. The incident disrupted global travel, government agencies, and major companies. CrowdStrike has implemented new safeguards to prevent a similar failure in the future, but lawmakers pressed for more answers about why the error happened and how the company plans to address the harm caused. This incident highlights the dependence on large technology companies and the need for regulation. CrowdStrike faced criticism for the impact on consumers and potential legal claims.

Microsoft says about 8.5 million of its devices affected by CrowdStrike-related outage

Economic Times

Economic Times · 12m ago

Microsoft says about 8.5 million of its devices affected by CrowdStrike-related outage

A software update by cybersecurity firm CrowdStrike caused a global tech outage, impacting around 8.5 million Microsoft devices, according to a blog post by Microsoft. The update affected less than one percent of all Windows machines, but still resulted in disruptions and delays for air passengers and various industries. Microsoft is collaborating with CrowdStrike, as well as Amazon Web Services and Google Cloud Platform, to find solutions and mitigate the issue.

Working closely with CrowdStrike to bring systems back online: Microsoft CEO Satya Nadella

Economic Times

Economic Times · 12m ago

Working closely with CrowdStrike to bring systems back online: Microsoft CEO Satya Nadella

Microsoft is working with CrowdStrike to resolve a global outage caused by a recent update released by CrowdStrike. CEO Satya Nadella stated that they are collaborating to bring affected systems back online safely. The outage impacted various industries, including airlines and hotels, and resulted in Windows users experiencing blue screen errors. While Microsoft has addressed the underlying cause, residual cybersecurity issues continue for some customers. The incident highlights the importance of contingency plans when a single point of failure occurs in IT systems or software.

Insurers face business interruption claims after global tech outage

Economic Times

Economic Times · 12m ago

Insurers face business interruption claims after global tech outage

Insurers are bracing themselves for an influx of business interruption claims following a worldwide tech outage that occurred on Friday. The outage, triggered by a software update by cybersecurity firm CrowdStrike, affected various industries including travel, finance, and healthcare. While some businesses may be able to claim for losses, others may not have coverage in their insurance policies. There may also be legal claims against CrowdStrike and Microsoft, who were involved in the defective update. Additionally, travel insurance claims are expected to rise due to missed connections and delays caused by the outage.

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