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Gupshup appoints Ravi Dugar as Chief Financial Officer

EntrackrEntrackr · 7d ago
Gupshup appoints Ravi Dugar as Chief Financial Officer
Medial

Gupshup appoints Ravi Dugar as Chief Financial Officer Conversational AI platform Gupshup has appointed Ravi Dugar as its Chief Financial Officer as the company prepares for its next phase of growth. Dugar brings nearly two decades of experience in finance leadership across high-growth companies and global businesses. Prior to joining Gupshup, he held senior finance roles at Bharti Airtel and Livguard Energy Technologies. Most recently, he served as CFO at Awfis where he helped lead the company’s finance function and preparations for its public market debut in 2024. At Gupshup, Dugar will lead the company’s financial strategy, including long-term financial planning, capital allocation and investor engagement. He will also work with the leadership team on strategic initiatives such as partnerships, investments and acquisitions as the company expands its conversational AI platform globally. Founded by Beerud Sheth, Gupshup provides conversational AI solutions for marketing, commerce and customer support. The platform serves over 50,000 businesses across 130 countries and processes more than 120 billion messages annually across channels such as WhatsApp, voice, web and mobile applications. Last year, Gupshup had raised $60 million in a fresh round of equity and debt funding from Globespan Capital Partners. Gupshup turned unicorn after raising $100 million from Tiger Global in April 2021. The firm also raised $240 million in the same year and took over Knowlarity, Active.Ai and Onedirect. In 2024, Gupshup laid off around 300 employees as part of a restructuring exercise aimed at improving operational efficiency and moving toward profitable growth after a period of rapid expansion. While the company has not yet filed its FY24 and FY25 financial results, it had reported revenue of Rs 1,619 crore and a profit of Rs 49 crore in FY23. The company is estimated to have ended FY24 with revenue of around $300 million (about Rs 2,500 crore). In India, Gupshup competes with players such as Freshchat (Freshworks), WATI and Zoho SalesIQ in the conversational AI and CPaaS segment.

Gupshup Launches Conversation Cloud To Enable AI-Backed B2C Communications

Inc42Inc42 · 2y ago
Gupshup Launches Conversation Cloud To Enable AI-Backed B2C Communications
Medial

Gupshup, a conversational messaging platform, has launched Conversation Cloud, a suite of SaaS tools designed for AI-backed B2C conversations. The suite consists of three modules: Gupshup Converse, which allows businesses to configure customer journeys and automate commerce; Gupshup Advertise, which helps marketers acquire and convert customers through Click to WhatsApp and Click to Instagram Ads; and Gupshup Communicate, a smart CPaaS with features like automatic message translation and optimized scheduling. Gupshup claims to have served over 45,000 companies, including HDFC Bank and IndusInd Bank, across multiple regions. In FY23, the company reported an operating income of INR 1,618.5 Cr, a 43% increase from the previous fiscal year.

Gupshup launches Conversation Cloud for B2C interactions

IndianStartupNewsIndianStartupNews · 2y ago
Gupshup launches Conversation Cloud for B2C interactions
Medial

Gupshup has launched the Conversation Cloud, a suite of SaaS tools powered by AI that aims to revolutionize business-to-customer interactions. The platform consists of three modules - Converse, Advertise, and Communicate - to support the entire customer lifecycle. The Conversation Cloud enables businesses to create personalized conversational journeys, target ads on platforms such as WhatsApp and Instagram, and enhance communication through features like automatic message translation. Gupshup claims that the platform has shown positive results, allowing businesses to connect with customers on a more personal level and gain valuable insights. The platform also incorporates generative AI models for improved efficiency and effectiveness.

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