Don't pack until you... • 5d
Thanks, Shubham, for your reply. In my 8 years of experience, 99% of customers ask for real vehicle images. Just like on e-commerce sites where buyers check real product photos, our users want to see exactly what they’ll get. Misunderstandings—like expecting a Dzire but receiving another car—can damage trust. When we tested this feature in our app, almost every user appreciated it. Currently, most of our fleet is company-owned, but for independent drivers, we have a mandatory 7-day photo update policy. The app is currently under redevelopment, and we are working on more innovative ways to enhance the cab booking experience.
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